Are you using Win7? If so do you have access to another computer that is not Win7 (friend, family, neighbor, school, work, etc.)? Try that if possible until they get it fixed.
Yep, using Win 7.
I will try another operating system when I get the chance as this should at least confirm the problem and show that the hardware itself isn't faulty.
I have run a virtual instance of Windows XP and the trezor has connected fine. So it is safe to assume this is a problem with Windows 7 compatibility.
I'm glad I don't have to send the hardware back, but frustrated because the reason I bought the Trezor was to be able to use it securely on any computer.
Let's hope a fix can be found soon
