For example i recieved xx amount of btc from deposit bonus with 10,000 loyalty points required before i able to withdraw my money and i lose all the money after only getting 500 loyalty points, if i deposit more will i still need to play and meet 10k loyalty points or the limit will be lifted?
There is no withdrawal restriction for the first deposit bonus. You can get the bonus and withdraw any time you wish.
If you received a house credit, there may be a withdraw restriction, which we can reset upon request.