Stop lying. You've hidden it until we started complaining and you still haven't posted anything to warn new users. Also it has nothing to do with external top up, we fund our debit card by btc, not by paypal or credit card. Full of lies. At least don't use them until they solve their bullshits and start talking honestly.
BE CAREFUL OF E-COIN.
man, it's worth talking to someone when the conversation is going both ways. You seem to only talk, not listen at all. The 3-day hold limitation is only for BTC transfers to other wallets. Why are you mixing it up with topping up the card? Why do you keep saying there were no warnings when there were e-mails sent out to all customers? Please, either be constructive, or just don't say anything.
Have asked you about particular problems - no answer.
Have asked you for your registered e-mails to have support address the problems (if you actually are having any) - no answer.
Are you trying to make a name for yourself, or are you just getting paid for posting numerous negative comments?
We don't own the wallets in your website. You own them. You said "To ensure all top ups from external sources clear". But we topped up our debit cards with btc. So that doesn't make any sense.
All I asked is to inform your customers and put some warning in your website. You can remove it whenever you want if it's only temporary. So people won't lock their money in your website. Stop accusing people, answer your support tickets quickly and fix your problems. Don't do shady things secretly. I told you that a few times already.
Struggling to understand you now, to be honest - are we talking about the same thing, or is there just a gross misunderstanding?
Firstly, all users of our platform have individual wallets provided by BitGo and secured by multi-sig (unlike with many other services)
Secondly, which operation are you talking about? The limitation in place is for transferring BTC out to other wallets. Cards can be topped up not just with BTC, but via bank transfers and alternative payment methods (like Alipay, Paypal, etc,) and that's where the potential concerns come from, that is the reason for the 3-day hold.
As for doing things "secretly" - how many e-mails do we need to send out and how can we possibly check that everyone reads them?.. If you had not read them, it doesn't mean we had not notified anyone, can't understand why you keep accusing us of doing anything "shady"..
