i don't think creating multi cards is violating the rule, unless you are confirmed to be laundering. ( they change the rule without prior notice is expected but ridiculous, deposit limit is much more ridiculous for me in this case.)
they reserve rights to ban anyone at no time, explicitly. no exceptions including me. i will take notice if more open accusation is appeared against this site that proves the scam.
if your account is verified, then you are less likely get banned though, anyway, if above is the case, then i will spread this thread to his announcement.
Ps i used those virtual cards too.
Firstly, the account was locked, because it violated our terms of not having multiple cards (only one physical and one virtual card per each currency per user is allowed) if you use different emails you are under risk to be locked. The account was locked temporaly as we were investigating his case of multiple cards as we got enquiry from issuing bank. However, we always refund money in such cases and money will be refunded to jerngyue as well, however as his funds are at our bank partner as they were loaded to the card we firstly have to get a refund from bank, hence we will be able to refund money to him. His account is now unlocked.
Secondly, the loading limit for card has not changed it is still $2,500/2,500/£2,000 for unverified cards and $10,000/10,000/£8,000 for verified cards. The limit to buy bitcoin with credit or debit card (separate service from our virtual card) has temporary been decreased from 500USD to 150USD and it has been showed under deposit section. We are looking to increase it back as soon as possible.
fine man, at least, AFAIK i haven't seen your company only allow 1 card each session per person.
and for unverified accounts, you even claim a lifetime limit, how ridiculous.
send him a refund to resolve, and you should understand what this situation really is, from 500 to 150 limit unreasonably is not what we are agreeing with.
op did you receive arrangement to get the refund?
