Are there site issues currently with the exchange?

I am in exactly the same situation and their Facebook and Twitter pages show that there are LOTS of other people in our situation as well.

After reading the CNBC article I opened an account and transferred 50% of my Bitcoin from my Coinbase to Bitsane. After a half hour Coinbase emailed me showing the transaction went through. After 1 hour there was no Bitcoin in my Bitsane Wallet. I sent Bitsane a message through their system asking where are my Bitcoins. I immediately received their automated response email.

Then I started searching the web and found that many people are in the same position and the Bitsane Facebook page said that they were not expecting the high demand after the CNBC article and their system could not cope.

Now, some 30 hours later, there are no Bitcoins in my account, there has been no update on their Facebook page, I have not received anything from Bitsane and I am truly concerned that they are stealing peoples' money. Without any updates from Bitsane I have no other option than to think this way.

Is there any agency to complain to?
Can we force them to respond?
Has anyone opened an account recently and had their wallet show transfers?

We are considering this option and will highlight any important news on our Facebook page: https://www.facebook.com/bitsane

Dear Customers!

Please be advised that due to recent CNBC story, our servers were slammed quite a bit. Our equipment was not ready to process such number of new users simultaneously. We hope you understand that it gave us a jolt and we have been working non-stop since then to resolve all the issues. 
Update on the current system status:
A lot of withdrawals were successfully processed. We are sorry if this is too straightforward, but people just don't tend to post that everything is ok, they tend to vine and then when it's ok, they just leave and never give feedback.
New code rolled out to production.
Fixed "stuck" of order execution.
Fixed "duplicate" addresses given to 73 users.
Those users had their address cleared and deposit unset. Please write a ticket with a subject "My crypto address was changed" and deposit TXID to prioritize. (It that is not your case - please do not abuse, we will penalty for that)
Fixed ETH and BTC deposits/withdrawals.
There is still 143 (down from 1200) pending withdrawals that should be processed manually.
Please check your balances, and if you are quite sure that you have any deposit missing - open a new support ticket and be sure to provide TXID of deposit.
Tickets which contains no information like "where is my money?" will be silently closed as cannot be handled.

PS: update for the users comments:
12000 deferred withdrawals handled, 
about 7600 stuck deposits processed (but there can be more which we are unaware of, that’s why stated to open a support ticket)
Total users affected by locked orders is 12000, processed 8370, still working on it.
Total tickets created was 11000, all closed forcibly.

P.S.: We are hiring :blush: 
20 vacancies for senior C++/Golang programmers in Krakow/Poland 
A lot of vacancies for support specialist in Krakow/Poland, Odessa/Ukraine.
Few vacancies for support specialist in UK/London.

Sincerely,
Bitsane Team

after 2 days i have my money into bitsane balance...finally

What payment systems do you work with? How long does it take to withdraw funds to the Visa card?

The speed of transactions and their security at the highest level. I have already made several payments from the exchange, all were successful.

This is one of the main tasks of the developers, to create a platform that is as easy to use as possible to attract as many traders as possible.

I noticed that there are no such well-known coins as NEO and ZEC on the exchange, will they be added in the future?