Thank you! I will try to send PM to Cloudbet!
I hope you get a favorable resolution.
Because, personally, I think they should stand by what they said.
Please note that multiple accounts are prohibited by Cloudbet.
Please let us know all of your accounts and we will transfer all funds to one account, which you can use. We will not process any withdrawals until that time.
You are not permitted to open any additional accounts.
Granted, he was in clear violation of Terms and should face whatever consequence may be, BUT,
they clearly set the conditions he must meet in order to resolve these. If he has done so, then they also, must uphold their end of the deal. If they have to ban him from the site because of the violation, then fine, but those funds(if cleared),
should be released. I'd like to think that they are still in the process of investigating all funds associated with his account(s) and would release them once everything is cleared.
If this is the case then a simple statement/message letting him know shouldn't be too hard.