 |
July 15, 2013, 03:34:29 PM |
|
I have also been waiting for a while (since June 8th) for my EUR SEPA transfer (less than 1000EUR). Of course, that is nothing surprising, given all the recent reports of delays.
However, another thing happened, which seemed even more shady. Since there was a warning about SEPA withdrawals taking up to 3 weeks, and I didn't frequent bitcointalk at that time, I didn't think there was any problem, before the 3 weeks were up. So, I deposited a couple dozen coins to Gox for trading. The deposit went through fine and quick, as usual. I was also able to do one trade to fiat and back, no problem. Afterwards, when I read about the global withdrawal delays, I got a bit uneasy with both my coins and my fiat sitting at Gox and decided to withdraw the coins while leaving the EUR to process. Imagine my surprise when I tried to withdraw BTC and got a message "your account is pending verification..". Needless to say, I have already been verified (Level 1, the verification page confirmed this), and have made both EUR and BTC withdrawals in the past. Also, this was for only a couple dozen coins, the Level 1 verified limit is 1000BTC per day. I waited a bit and tried again, thinking it might have been a glitch, but same result.
I created a support ticket and got a prompt response in 2 hours, saying that I need to send notarized documents sealed with an apostille for Level 2 verification. I have never been even remotely close to the Level 1 verified limits, so I responded asking to elaborate and saying that I have no need for level 2 verification and I have never requested it. After that, no response. I waited for over 24 hours until I sent another message, again explaining that I never requested level 2 verification and asking to remove the request. After a couple of hours I finally got a response apologizing, my account was level 1 verified and I could withdraw my BTC again.
It seems very suspicious that during times when many people are moving BTC out of Gox, my account suddenly stopped being verified and I was unable to withdraw BTC (I think you don't even need to be Level 1 verified to withdraw small amounts of BTC, although I could be wrong there)
TL;DR couldn't withdraw small amounts (couple dozen) of BTC, support asked for AML Level 2 verification despite me not requesting it.
Has anything like this happened to anyone else?
|