I don't always check this board, but I happen to on just the right day when this thread started, but had to wait to access my coin to verify balance.  Before I could, the next day I received direct communication from Richard through the communication channel originally used during purchase in 2014.  They are privately contacting their customers.  I am currently awaiting refund. I will report back when it is received.   

I'd rather not for privacy reasons.  Just know that I got a refund and others are as well.   

Reimbursed! 

https://blockchain.info/tx/041b29ee19c31708502389cf1e8e974ec3b2398e91561a9c98b31ec80bac4dde

AlitinMint said:Really?  You're at fault and you set a very short window to claim.  There are probably only 4-5 people who have claimed at this point.  That's ridiculous!

Have you notified ALL of the owners?  How many have you contacted???  Are you ever going to release a number of coins affected???

I believe they are contacting all the people on their customer list.  Some of them may have been sold.  They can try to track down the new owners as best they can by asking who the coin was sold to but some of those trails may lead to dead ends.

Personally I think that's plenty of time. They messed up but like we've seen a hundred times in crypto, they aren't obligated to pay anyone back, they are doing so for reputation and courtesy.

They have the contact information for all of their customers.
They are contacting their customers and refunding the BTC that were stolen.
How do I know this?  Because they refunded the BTC to me personally - as I have posted.
They are doing everything in their power to make this right.
They immediately admitted they screwed up and immediately set about making it right.
They should be praised for doing the right thing.
What is your problem?  Did you lose a lot of Bitcoin in this theft?

Burt, sorry no.  Im glad they are doing what they are doing.  Nevermind i will let the people directly affected with this breach comment.  

What the hell are you talking about?  How would they publicly contact all their customers?  Are you expecting them to make all their customer contact information public?  Are you expecting them to give you copies of all of their correspondence with all of their customers?

What in their behaviour so far has indicated any of this?  I understand you are jaded.  Most Bitcoin companies are fly by night operators and many of them are outright scams.  It looks like you personally may have scars in this area.  Give them a chance?

Again what the hell are you asking for here?  You want them to make all their refund transaction public to satisfy your curiosity?  Is this to be done against their customers wills?  I and others who want to will make our transactions public.  It would be WRONG to make all of them public against the wishes of their customers who do not want their transactions public.

This is also a customer privacy issue.  Some of their customers may not want the address on their coins to be publicly known.  It would be WRONG to do this without their customer's permission.

So a handful of people have been repaid the 2 BTC that was stolen from you. That's great, but you are still out hundreds of $'s in premium that you paid for your coin.  Meanwhile the physical bitcoin industry is left with a black eye over this event, and will likely discourage people buying funded coins from the many competent makers out there.  

We still have zero answers as far as how this could have happened, how many were impacted, and whether the rest of the keys are vulnerable.  This is either blatant theft, or criminal negligence. Either way, the last thing you guys should be doing is praising these people.  

For Alitin, this seems like a great way to spend $20-30K in good will making a few active collectors happy while riding off in the sunset with $100K+ in stolen bitcoins.