Ronny from openledger (one of UI, one of gateways, helps several companies integrate with bitshares) had a few comments in chat
Ronny Boesing:
OpenLedger and BTC/BCC
https://blog.openledger.info/2017/07/28/btc-bcc-and-hard-forks-oh-my/Information on OBITS Voting
https://bitsharestalk.org/index.php/topic,24657.0.htmlOpenLedger FAQ
https://steemit.com/openledger/@mtopenledger/openledger-most-frequently-asked-questionsOnce again about support on OpenLedger. PLEASE read this carefully before screaming and complaining about you don't have support.
If you need support, do the next:
1. Write to
support@openledger.info2. In your letter PLEASE give full information about an issue. If this is question about your transaction, then PLEASE we need to know: your account name, from where it was sent, amount, memo, transaction id or block number. All of these!
3. DO NOT send screenshots with your addresses, tx id and so on. Please copy and paste and send this as text.
4. Send screenshot to us if you have bug or error.
You can ask for support in telegram, that's ok. But you should at least mention somebody who is able to help.
Serge (@sergenoname) - developer, working directly with gateway, available to help u with open.asset transactions. In case of any problems related with gateway (lost currencies in deposit/withdrawal list, lost transaction, transaction sent by mistake) you can ask him directly for assist.
Vadim (@Da99er) - developer, working mostly with frontend. Can help in case of any stucks and bugs in interface.
Daria (@dariiap) - common support specialist. She knows answers on most common questions and can asnwer on significant number of question, before any specific specialists. Feel free to contact me.
Our specialists are always open and ready to help you in case of any issues. Working hours: 8am - 6pm (UTC+3). In case of emergency, support is available 24/7 through @jotyax, Serge (@sergenoname), Ronny (@ronnyb).
And once again. We are not happy when you have trouble, we are not ignoring you, we are trying to do our best.
Here you will always find news about OpenLedger:
https://steemit.com/@bloggersclubhttps://blog.openledger.info