Hi I'm a founder
Deposits Withdrawals. We are staffed at AICoin during the business week 09:30 - 17:30 UK time. So deposits should be within a couple of hours during the business day. Withdrawals have a 24 hour security delay, also during the business week they should be processed within a few hours after the 24 hour delay.
Support has a 8 hour SLA for first response. We try to do much better than that, but once again, our operational budget only extends to support during the UK business day.
Marcie