I used to mine with Minergate and the company always seemed to be a reputable one, I think they even own the Changelly service which is pretty popular. I'd doubt they'd be scamming you with something like this, maybe they're just like the many other crypto companies right now that are bogged down in support tickets and are just being able to catch up now. I would think they're one of the many companies that are understaffed.

So I wouldn't think they're scam yet (thought with the past with cloudmining companies I would think that it's a high possibility) so maybe with opening them up to a public medium like this it'll force a response out of the company OR the right person will see it.

My withdrawal didn’t come. What to do?

If you sent your money to a wallet or to an exchange account, but it didn’t reach destination, please check where the problem might be first:

Go to your Withdrawal history and click Info in the right column.
Click on the Transaction hash of the withdrawal you want to check. You will be redirected to the page containing information about your transaction.
Check the status of your transaction.
If you see that the transaction is confirmed, it means that it has been added to the blockchain and the money has left MinerGate correctly. In case it’s not credited to your destination account or wallet, you should contact the support team of the receiving party and provide them with the required information or update your crypto wallet to the latest version.

If the transaction is not confirmed, you should contact our support team so we can refund your MinerGate account. When asking for a refund, please make sure that you include the hash of transaction that needs to be refunded and mention your MinerGate account email.

As at 20/5/17 their service is very poor. Despite its "Smart" Mining feature, their mining software is terribly inefficient.

Prohashing.com is far better. It can be more difficult to configure, but once you learn its far far far better than Minergate. Prohashing also has smart mining that chooses the most profitable coins, and they pay you out in any coin you want (as long as its an X11 or Scrypt coin, such as Litecoin and Doge).

Their website lacks security, and accounts are continually hacked (2 Factor Authentication MUST be enabled or you can kiss your coins goodbye). Despite how much of a problem this is, they don't really warn new people about it.

Their chatroom is absurdly slow and barebone, and they will ban people for talking about other pools or mining services positively. They are paranoid.

They are often slow to respond to support tickets. Their chatroom is often full of people asking what their withdrawals are still pending. If you use a wallet, or a good exchange, you know how fast crypto transactions can be, yet Minergate's withdrawals can take DAYS or even an entire week.

They offer cloud mining, but why bother? Nicehash and Genesis are much better.

Many people suspect them of being tied to the sh*tcoins like Bytecoin and its friends. Google Bytecoin scam to learn why that coin is to be avoided. The fact that its value went up recently doesnt make it a good coin.

I recommend Prohashing as a far better alternative. If you need help getting started mining there, just ask on the forums.

Also, if youre happy just being paid in Bitcoin, Nicehash's miner is really easy to use.

4 days to respond and you are calling them a scam? You better not try cex.io then. Took them 4 months to accept my incoming ETH transaction.

This. I use their software for CPU mining for over a year already. Haven't had any problems so far.

Friend, minergate is not a scam. I always mine with minergate and I withdraw the coins without any problem to my wallet from their site. But I don't know about changelly because I haven't used it. I always use poloniex for exchanging any altcoins. I think its better to contact their support team and discuss the issue with them. Hope you will get your coins. All the best.

Cloud mining can make little profits. The risk about cloud mining is, that it is like mining on own hardware oriented on longterm profits, but most "cloud mining services" are scam and disappear, before you reach your ROI. In this case you can hope, to get the issue solved. Don't know how long you are alteady waiting. Take the advices of preposters and be aware that bitcoin transfers can take time.

Well, even if you use their miner, it s obvious payouts re significantly lower to you mining yourself. Nicehash s much better in that sense. So I d say they re no scam but there re more profitable options.

I haven't even realized anything like that when mining through their miner in their pool. I've used different miners to the pool as well and the hashrates and daily coins (cryptonight at least) is better in minergate.