Really sorry for your inconvenience, would be great if you can send us the logs so we can get to the bottom of this and fix. Without the logs it’s really hard to put a finger on the possible cause (dual CPU or operating system compatibility could be on the list to name a few..), were you mining in “all coins” mode or did you choose specific coins?

What happens when WinMiner is down
We have built WinMiner in a way that in a case it ceases to operate (e.g. a crash) for whatever reason, the miners can continue to work and they do so for the benefit of the user. Therefore, in the situation you described, your CPU was working to increase your profits even though WinMiner was not running.
(BTW You don’t have to take our word for it, you can simply run a test, kill WInMiner, then let the miners continue to work and check the balance after 10 minutes)

Live dashboard
This was released a few days ago and like any infant has to walk before it can run J That means that there are still issues in its operation and sometimes it may report an online rig as being offline. We are ironing out the issues with the dashboard but in the meantime, when in doubt check the WinMiner app window for the real data. 

Admin mode
Some miners require admin mode to be run effectively, so to get best performance we recommend running WinMiner in admin mode.

Hope this addresses your ques​tions and concerns - let us know if you need further clarifications.

Looking forward to having you back on WinMiner 

I think I'm sold on WinMiner.  I am curious why my cards are more profitable vs Nice Hash by a considerable amount.  Anyone have any thoughts on why I would be getting 30-50% more (ie.  Have a rig of 970s running stock that gets 1.09 on nice hash vs 1.40-2.00 on WinMiner)?  

i tried yesterday your last version i follow you by the first  day...
i did again benchmark with my 6x 1060 rig but monero didnt benchmark and if i set monero it say no work from the server... is not supported?

Just curious - with the other miners, is it actually profitable? I know it's low power, but....

Bug is now fixed - please check on your end and let us know if everything is ok 

How exactly are rewards tracked with WinMiner?

Does it track by BTC?  Or by Fiat?  

Ie, when we request a payout, do you pay us $x worth of BTC (whatever the current rate is) or do you internally keep a BTC balance and send us that and just display the current Fiat for that?  

My guess, since the Fiat does not seem to change is that it's tracked by Fiat. That makes tracking btc balances tricky.

I would love other payment methods like litecoin, zcash or dash.

Simply because BTC is awfully slow and for ETH most of the exchanges requires that you have 0.1 or 0.2 in your account before it's credited to your account which makes it less compelling.

I can use a local wallet for ETH but I can't trade it right away for other altcoins on exchanges because of the 0.1/0.2 limitation on most.

I think that it is necessary to stop using your service. So the total commission for the withdrawal of funds exceeds 7% + hidden commission for using the miner. This is very much.

I just made a withdraw of 50$

Amount: 50$ = 0.1249452 ETH   (NOT really,  0.1249452 - 47.7 USD at the time of withdraw), 1 ETH was 382.05 USD, you used 1 ETH -> 400 USD exchange rate
WinMiner fees: 0.00374835 ETH
Transaction fees: 0.0005 ETH
Total: 0.12069685 ETH    (46.16 USD)


So i lost 8% in fees

8% is just to mutch...

And i cant believe that exchange,and transfer fees are 5%....