devs what is going on? i sent real docs for kys. negative results 3 times. support is not respond.
Same here, tried already few times and I can't get verified. Every time there is a problem only with one thing which is a selfie with Atlant text and date on a paper.
I have tried few times with different pictures, larger letters, better light, quality, and can't get accepted.
Of course, all my documents are ok and I passed KYC multiple times already.
Tried to contact them 2 times but nobody responds.
I have to add that my passport scan and proof of address was accepted only this f...ing selfie not. They have to respond and tell me what is wrong because there is no way to figure out what is wrong by yourself. I made the exact same photo as is shown on the example and tried few times with different sizes, light, pixels, etc. and still not accepted.
Contacted managers in Telegram and they told me to write a ticket to support. I knew they would be helpful there

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