Wanted to share my experience with everyone. It is unfortunately a very negative experience. I plan on posting this story here and on a couple sports betting forums I am a part of.
Deposited 3 times, totaling roughly 0.03 BTC. All deposits lost, which isnt the issue, thats okay.
I deposited 0.0135 BTC on Sunday to try and get to 0.0185 BTC to place a sports bet. I played blackjack at 0.0025 BTC several times, never winning twice to get to 0.0185 and stop.
I was dealt 17 vs a 4. I pressed STAND. I am 110% sure of this. No one in their right mind would hit, let alone double down on a 17. The system registered that I clicked double down, doubling my 0.0025 BTC bet, when I did not. In horror I saw the 17 bust, which it almost surely would. The bet ID of this was 20,951,969,171. In anger and upset, I then bet my remaining balance, 0.01 BTC and lost in one hand.
I went to live chat. Most casinos will ask you if you are sure you want to hit or double down on a 17-21 as no one hits those. Stake.com did not.
When I explained my story to Aleksandra she accused me of lying and that my phone was hacked.
On the iPhone the STAND button and double down buttons are millimeters away. Despite advertising themselves as a friendly casino that gives back and is mobile-friendly, my experience was anything but that. I did not go into the support chat asking for a handout but consideration of the situation. Considering my prior deposits were all lost, I was a good customer and a mistake was clearly made, I had hope that a one-time refund of my bet or even something, would be offered.
Nothing was. Due to bad software development, lack of are you sure you want to hit and buttons being too close together I lost 0.005 BTC in an extremely unfortunate manner.
I would strongly recommend no one play here and to seek other bitcoin casinos. Clearly this casino is greed-focused and offer no sympathy or support for good customers.
You made several mistakes in your assumptions. One of which starts with "
stand button and double down button is milimeters away" well it is a phone after all, they can't just make one of them at the top and one of them at the bottom, when you are playing your options usually listed either side to side or up to bottom, but close together, and the whole phone is usually couple centimetres long, you agreeing to this shows that you say you pushed stand but you agree there is a chance you hit double down.
The second one is a HUGE mistake, you got angry about this and wagered all the remainder, literally NOBODY is guilty of this, if you feel like there was a problem you should have contacted before getting angry and wagering all the remainder. After that you expected them to refund you your money because you wagered before and lost and so you should be compensated, why?
Why would they do that? Casinos NEVER say "well you lost so much that let us give you some of it back" unless it is advertised like that. Long story short this was a cautionary tale for you, learn to make sure what you click is what you want and also never wager with anger.
