Hello. Of how many stages does the resolution of disputes between a trader and a client consist?
Hello, few stages:
At the first stage of reviewing the claim, the trades in question are automatically analyzed with Verify My Trade system. Second,Then the system make the decision.
Third, If the broker and/or the client dont agree with the results of the trades automatic analysis, they may appeal to Financial Commission. Its a paid service(you can pay by tokens). FinaCom experts receive all the data connected to the trades execution, request additional documents from the client and/or broker if necessary, and announce the final decision. This ruling can not be appealed.