What are you talking about holding them hostage? Everyone has got their coins, except the people who had suspicious activity, and then all you need to do is verify that they belong to you.
"Suspicious activity." What I did was open the site
2 days after the relaunch, because I know traffic would be too high, like how the first launch did. Wrote a support ticket, submitted the files a week after the relaunch, support replied they will unlock my account "shortly". I dunno how long should I wait for "shortly". It's been a month and when I email the support, I always receive an automated email that they are still on holiday breaks. Really? 5 days after new year?