Yes 0x75e7f640bf6968b6f32c47a3cd82c3c2c9dcae68 is there ETH wallet I think, Whats about "Sorry, we are unable to locate this Transaction Hash" this is problem for I think all they need to send transaction to network they have not done this so eth network have no information about transaction, not sure what they are doing still as 5-6 days already gone they can easy fix this like is doing poloniex or any other when this kind of problem occurs they rebroadcasting transactions with higher gas but seams cex.io don't know what to do or don't care

How you detected it's went to this address ?

I think eth have foul to pump to 1300-1500 so this can't be a reason, I think they don't have blockchain tech guy or this guy don't know what to do and they really waiting for eth network to confirm transaction which not exists But we should think positively if ETH still will be able to confirm such transaction we can see eth at 2500-5000 this will be new exclusive tech of ETh (Telepathic Communication With Blockchain)

Hope they will say something soon and will fix this simple problem.

CEX.io has stolen my money as it appears so far.

I have account up112960293 and in December I have changed my phone and in the process I lost the 2FA app and I can't log in.
Guess what ? This played very well for cex.io as they probably have major liquidity issues !!!
I have opened tickets 574201, 546283 and others and they respond to these tickets usually in a few hours saying that it will be processed shortly and I need to send documents and proof I am the owner of the account which I kept sending again and again.

No response !!! and I am locked out for over 20 days now.

I guess this is the perfect scenario in which they can spend and use my funds w/o really any issue while I can't login to my account.

In the crypto world of millionaires I gues $2500 is nothing but hey, that's a deposit that I made from my salary and... there are no millions there.
I feel scammed and tricked but in the same time powerless to do too much.

Any advice of what I can do now from anyone?

Please, try adding another card or using bank wire transfer to withdraw the money as we see that the reason for rejection is on the side of your bank.

Your transaction was added to the compensation. As soon as the funds are restored, you will be informed.

I have been trading with CEX.io for a couple of months and did a test withdrawal of bitcoin to my wallet yesterday and the [Suspicious link removed]ived in my wallet in just under an hour. So no problems at all.

Also issue with CEX.IO.

Wanted to deposit 5K. Already fully verified, but had to again provide all information. That did not lead to anything so asked to cancel the deposit and send the money back to my bank account. I send the money on the 13th of November and still the money is not send back!

Finance is working on it they say, but then nothing happens. Had to provide again all info that they have provided initially and again nothing happened.
I have been very patiënt but very close to taking legal steps.

It seems that CEX is also reading this thread so solve this issue and prove us wrong in thinking that CEX has turned into one big scam!

I'm in the very same situation!
USD withdrawal for around 19.000 USD confirmed on 2017/12/26, still no money received. Please update us if you solve this!

My data
UserID: up112944475
Transaction ID: 5251048325

After the announcement that USD and GBP withdrawals via bank are suspended, I received all the money back to my account. Not what I wanted, but better than the limbo in which they were stuck before. I hope the problem will be fixed soon and the website will be fully functional again, this is a big turnoff for traders.