it's been more than 24 hours. maybe bitfinex can take a look at txid "8da6dee43d0233ccff23b5decdabe3b12c166445e12852ddd490abbd2eb83212".

In the same situation here, for the last 16 hours or so.

- BTC deposits were not showing on my account.
- LTC withdrawals are going back to 'Pending Approval' after I click the confirmation link.

I emailed support about 12 hours ago - received no acknowledgement or response.  Is this the norm with bitfinex?  I'm surprised they have such a user base if they ignore support issues :S

Only if there's something wrong with your books. If you run a company and your clients trust you with their hard earned money, you should be held accountable. The transparency that an independent audit can provide helps create trust between company and clients.

Hello guys,

I will sum up everything about our withdrawals (and deposits) system to answer questions:

First we tend to keep low reserves on hot wallets, which is why in times of "uncertainties" with a lot of withdrawals like these days, your withdrawal can go back into "Pending approval" state after being approved, until we replenish the hot wallet (up to 12 hours). Paranoia is our policy (for those who remember when we left MtGox in June last year )
Secondly, and this is what happened here, sometimes a bitcoin withdrawal will fail to be accepted on the network. It happens rarely but does happen. In this case the system will still assume the withdrawal is completed, and you have to contact us by email to support@bitfinex.com so that *a human* verifies if the withdrawal has actually failed, in which case it will be sent again.

For the deposits failing, we made a few adjustment today as sometimes when a lot of transactions occurred we would missed a deposit.

Since I'm on the topic, we do not track withdrawals by TXID so the "falsely failed" withdrawal exploit can not be used against us. Furthermore, we do reconciliate our assets and liabilities every hour in order to quickly spot if a "leak" of crypto-currencies would be happening for whatever reasons. This is something obvious to do for an exchange and I didn't think I would need to mention it, but I think I have to point it out considering recent events.

Finally, if you have an issue on your account, it is better to send us an email at support@bitfinex.com, this will be treated quicker than in this thread.

Thanks for your renewed trust and helping us being one of the top bitcoin exchanges in term of volumes.

Thank you and have a good day
Raphael
Bitfinex team

See Raphaels answer, also leverage got cut down from max. 4:1 to max. 2.5:1 - this way you need more capital at hand to actually borrow more money.

thanks for the quick reply. I received them. and again, I have to say that I am very faithful in trading and P2P lending in bitfinex.

Thanks for the advise, and I am not trading with alot of money.  I could not find anywhere on their website about how do close a postion different ways.
If you could link me to that information I would appreciate it.

@Sukrim thanks, did not even know there was a support forum.

Thanks, I'm glad to read this.

Everybody's prime concern is security, especially after the gox horror story. And please keep doing what your doing, keeping the hot wallet small (everybody knows a security breach can happen anytime).

I happened to trade in mtgox last March. Then it took me 4 month to apply for a withdraw of money without success. so I told everyone not to trade there in any situation. I guess I am lucky.