Can very clearly see the tokens on my address via etherscanhttps://etherscan.io/address/0x9cb2129f570bfff1cb26946ff32eed00711fb1ab#tokentxns

yet they have to "locate"

Firstly, where you got it wrong is using a centralised wallet address to accept your tokens. They do not give out private keys so you have no control over your wallet and that is why you cannot view your token and I am sorry you may not be able to send it out and even though some few tokens are accepted, yours may not. You can only keep watching as it grows on etherscan until may be freewallet decides one day to let users have access to their private keys which I doubt or accept the token.

For future purpose, try to open a My Ether Wallet account which gives you access to your private key or if you have an android smartphone, you can download a wallet called EtherWallet, I think by vladmiyr or so, as it gives you access to your ether private keys and you can also view any token sent to that wallet. Always make sure you backup your private keys anyway and keep it safe.

Cheers!

Well if it's true that you sent the wrong ERC20(aka unsupported) tokens to their addresses then there is really nothing you can do. They've upheld their end of the deal but you didn't read their supported tokens properly.

However if it is one of the supported ERC20 tokens, then it's unacceptable.

Still, it's probably too early to call them a "scam". Hopefully everything gets resolved, though.