Social networks have already become a driving force for business, media, politics end etc.
So I assume all related projects should be studied (talking for myself mostly), Sether has some interesting features, but damn it, where's your (talking to devs) PR and communication? It's absent. Million times said truth is that no matter how your team is busy, you should spare some time for communications.
I agree with you , communication is a must when it comes to advertising and and marketing your project . People will always have questions and concerns no matter how clear your explanation of the platform is. Some people simply sometimes don't get some things that you think are simple. I hope the team could be more responsive.