no, it's not.
Stop acting like that, your funds are not lost. We told you they answer in realtime on telegram, you don't want to ask them there, fine, that's your problem.
I always had fine discussions with them, they are dedicated and work hard and try to answer everyone. This is busy time for them, as new UI comes (and other stuff).
You people see scam everywhere, just stop cryptos.
By the way, you're talking about 20$...
Are you a member of this exchange? how can you assure they´re not lost if they´re not showing on coss waves wallet when the tx has 3k+ confirmations, also if there is a support email, a response is expected. joining a telegram chat is not a solution, nor an option, very sketchy. Everyone is busy that´s no excuse. I see scam when facts point to scam.
By the way, you should improve your reading skills, see OP, deposited waves to test the platform, do you think I´ll send 1k to test? anyhow regardless of the amount, every support case should be trated equally.
And until funds are not properly showing on exchange wallet IT IS A SCAM!