Thank you for this.  I am doing this right away.  I have been dragging my feet thinking I could smear them enough, make enough stink that I could get them to at least get my money out.  I am still going to do that, post on every reply they have with this forum and try and get the word out.  But I will go this route too.  They have turned on autoreply for me. Just told me they can not give me a timeframe.  Absolutely Ludacris!!!
I am in for ANY LEGAL ACTION! I just joined but I want to team up with anyone willing to fight.  They got 10k from me presently.

Here is the best info I have found so far, posting it here for all to see. I don't know who Bill Taylor is but he has done some leg work.  Also, seems there are subsidiaries we can go after:

https://www.publish0x.com/scam-wallet-freewallet/the-real-faces-behind-freewallets-deception-xmjlwko

https://www.publish0x.com/scam-wallet-freewallet/the-owners-of-the-largest-fraudulent-project-freewallet-xpxlyyo



https://forum.cardano.org/t/fraudster-helpers-who-helps-freewallet-scammers-steal-clients-money/126707


I found out that their domain is registered with Namecheap.com.  I contacted the legal department and how we can get them it down, even if it is only temporary.  I said I would pay them to do it.  Namecheap Legal and Abuse department (abuse@namecheap.com) is who I contacted.  That is another move we should all do.

I also contacted major Scammer Youtubers: scammerpayback@night.co, hello@kitbogashow.com. Another thing we should all do.  If we all apply pressure it will improve. Those are my suggestions. Lets get these scammers.

The more people make a stink the more support we can muster to take these guys down.  Let's get them!  Saw something today.  Contacting takedownfreew@gmail.com, seems like a regular person, regular twitter user, @Happy20257757.  I am contacting him and trying to get invovled somehow. Lets get the word out!!! I don't care if I get my money back, I want Justice to be served.

Just wondering, how many tickets should a client open and for how long should he wait (the screenshot was made on December 30) to get coins released?
Support often claims on websites and forums that it does not leave any customer requests unanswered. Perhaps this is true. I mean, the company sends answers. But in essence, customer requests remain unattended. When asked to unblock an account, the victim is asked dozens of questions, the documents sent are rejected dozens of times, and the company’s requirements are constantly changing.

One more story from a victim

it has been more than 9 months since freewallet has been reversing all transactions and I am not allowed to withdraw money. I have sent all the requested documents and identity verification. Just wait for the response. It is being reviewed. I have received it and they keep requesting duplicate documents. The latest ID is 540254. I have not received a response yet.

9 MONTH! Isn't it a scam? Can Freewallet representative answer, what's going on?

I am yet another victim of Freewallet.

I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app.

Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account.

They asked for several documents and I sent them all, after that they disconnected me from the app and no longer let me connect with Facebook or any other means.
Now they no longer respond to me, I no longer have access to my wallet and they stole my coins!

I demand an urgent solution! Return my access to the app and unblock my coins.

Always the same old nonsense and they never give us access. They ask for unnecessary, old and in some cases impossible to obtain information, just to fraudulently take our coins.
No big and serious company like Binance, Bittrex, Bitfinex and others asks for the information they say is necessary. It's just an excuse to not give us access back.

I always had access to my account, password, Token, key, etc. They simply took away my access to the account after I requested the transfer unlocking.

a petition here with all the ppl scammed... as you can see, we're more than a hundred around the world: www.change.org/p/investigate-the-fraud-committed-by-the-owners-of-freewallet-org-26bd95f7-cfbc-4fa3-a24d-9d1692737ff7
I already filed an official complain to the national french police. Here's the document: https://www.dropbox.com/scl/fi/06up9prjeworb6pbmymsn/2024-28464-ESCROQUERIE-CHAPPAZ-Jocelyn.pdf . I think everybody should do the same to their own national police/justice department. We should all signal their official page on Facebook, and other social medias. I will provide FB and others with all the documents from the official complain.

Everybody should file an official complain and then, share it. But be aware that they're russian and so, like me, you probably never will see your assets again.

is there one of them that were able to make some move ? judge, official, gov ?

Pay attention! There is a Freewallet representative on this forum. But every time, seeing uncomfortable questions and accusations of scams, he prefers to simply ignore user complaints. As in principle, technical support for this wallet always does!