I withdrawed 99+ Onion from Kucoin and not received them on wallet. I use wallet v1.6.0 Here are print screen.
Can someone guide me how to recover Onion?
Hello, can you see the txd number?
No. As appears on second image tx id is not provided.
It is working right now, tested 6 times. cryptopia also works. they all appear in my wallet in a instant. and are confirmed
Oks, we are trying to contact them several times. In the mean time submit a support ticket with your issue and talk that they need to update our wallet and nodes.
Anyway, some people received the transaction later but make the ticket in their support platform.
I opened a support ticket over 3 hours ago on Kucoin but still not get any response.
Unfortunately Kucoin seems to be on older chain and have not updated the new wallet. I would wait to withdraw.
I received all my coins in an instant. tried 6 times with small amounts. cryptopia also works fine.
This is important. Is there a way to directly contact Kucoin to check if they moved to the new wallet or still using the old one?
If they sent your funds to the old nodes, you can use the old wallet and send $ONION back to them, then you have to wait until you can confirm they updated their wallet before withdrawing your $ONION again. I'm not sure if this will work, maybe a dev can vouch for my theory.