interesting news. I find your take on security and how it needs to evolve to be on the right track. I do not think a fee for better security would be warranted at this stage simply because it is very early in the game yet. If it were me i would leave the service free for more than a month. Perhaps think of it as a loss leader until you reach a larger share of the trading market and by that time your transaction fees will more than cover costs and yield a profit.

Being quick to address issues and perceived issues is a big step in the right direction. Now if only it didnt take so long to fund and withdraw funds  . Keep up the good work!

Thanks for your feedback.
We would like to leave it free and I can promise we will never profit off enhancing security like this. If we charge in the future it will continue to be what we pay per user at most.
This is a top notch security solution and quality is never cheap. Our goal is to lower the cost and this month will serve as a trial.


In regards to transaction times we're working on it and balancing speed vs security. Today we caught a hacked Dwolla account that would have been missed without our manual verification.
We prevented a theft of somewhere around $500 that may have gotten out if we were fully automated. Ideally speed shouldn't  have to be sacrificed for security in most cases and we now have someone at the helm 24 hours a day to answer emails and review transfers. The speed and security should both be increasing simultaneously.

Regards,
Jered

TH can you do something about this ?? :

http://forum.bitcoin.org/index.php?topic=24988.msg349060#msg349060

push system works well, just set it up and logged in.

 but note in AU our phone number is generally written as 0435223227 but you must enter it as 435223227

 (this is not my number)

also why the heck do all of a sudden have to be logged in to access this page that i could b4

i want to be able to access this page and check market data without having to go through 2 factor auth !!

how come USD is open but not AUD

https://www.tradehill.com/MarketData/AUD


edit:

this works and loads default USD: https://www.tradehill.com/MarketData/

but any link on that page makes you have to login.... Lame'O

+1

I think this together with the new site currently in production, once released, could see MtGox being left behind very quickly.

Except mtgox sent the same thing to all their customers affected by the breach. And has it available for new users by request, I think.

Not to take anything away from Trade Hill, this is an outstanding business move. Everyone should get one of these (the physical token).

And the market seems to have possibly even reacted to this news. For the longest time it was slightly better to have mtgox usd, even after the hacking, btc prices would be like a few cents lower on mtgox, showing that the market valued mtgox usd more. However, looking at the market for the first time now I see Trade Hill usd is being valued higher than mtgox usd, as 14 Trade Hill usd will get you a bitcoin, as opposed to (the outrageous) 14.1 mtgox usd. I know where I'm trading if I need to sell some btc, at least at the current prices.

Good point, I think the vast majority of people the token is best for but the phone service for customers like you who do need it is a great move.

Thanks for pointing that out. It looks like they might have gotten a littler overzealous when they were locking pages down with the Duo Sec.
It should be an easy fix and I let them know. You shouldn't have to log in to look at market data.
Also they have raised (I believe it's in effect) the logout timer which was pretty short.


In regards to the Token, we haven't shipped any so we haven't enabled the feature.
We wanted to get a feel for how much demand there is and buy them in bulk so we can offer the lowest price possible.
When we determine a price we will enable it as a withdraw feature and you can pay directly from your TradeHill balance.

-Jered

This is the only one that I've heard of. I'll  look in to it, send an email to info@tradehill.com
Send us your user name and we'll get this taken care of.

-Jered