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    Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 629559 times)

    • SebastianJu
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    March 14, 2016, 09:37:53 AM
     #3401
    Does kraken have sepa withdrawal issues? I did a withdraw on saturday and today, on monday, it's still pending. I guess such a website can't send their employees on weekend so why was it not yet processed? I waited for the money and now it is not even sent?

    Normally it went pretty fast into status success as far as I remember.

    I already created a ticket though I wonder when I will get an answer...
    Please ALWAYS contact me through bitcointalk pm before sending someone coins.

  • coinpr0n
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    March 14, 2016, 10:49:37 AM
     #3402
    Quote from: SebastianJu on March 14, 2016, 09:37:53 AM
    Does kraken have sepa withdrawal issues? I did a withdraw on saturday and today, on monday, it's still pending. I guess such a website can't send their employees on weekend so why was it not yet processed? I waited for the money and now it is not even sent?

    Normally it went pretty fast into status success as far as I remember.

    I already created a ticket though I wonder when I will get an answer...

    I believe it's stated that you should wait 3-5 business days before opening a ticket. From my understanding withdrawals are processed once every business day around 12 UTC -- today, Monday the process should be initiated.
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  • SebastianJu
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    March 14, 2016, 01:28:54 PM
     #3403
    Quote from: coinpr0n on March 14, 2016, 10:49:37 AM
    Quote from: SebastianJu on March 14, 2016, 09:37:53 AM
    Does kraken have sepa withdrawal issues? I did a withdraw on saturday and today, on monday, it's still pending. I guess such a website can't send their employees on weekend so why was it not yet processed? I waited for the money and now it is not even sent?

    Normally it went pretty fast into status success as far as I remember.

    I already created a ticket though I wonder when I will get an answer...

    I believe it's stated that you should wait 3-5 business days before opening a ticket. From my understanding withdrawals are processed once every business day around 12 UTC -- today, Monday the process should be initiated.

    Ah ok, thanks. Hope it happens still since it is still in that status and 12 UTC should be over already. Maybe they have many withdraws to work on.

    Might be that I only withdrew in a week till now. So I did not see that they don't process on weekends.
    Please ALWAYS contact me through bitcointalk pm before sending someone coins.

  • Dargo
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    March 14, 2016, 03:16:27 PM
     #3404
    Quote from: HPt on March 12, 2016, 06:20:53 PM
    I would like to report the following bug (or nasty behaviour):
    Kraken allows (without even warning) to sell the collateral that is needed to maintain an existing position. For example, assume there is an ETHBTC long position backed by a margin of 1000€ and now these 1000€ are sold for more ETH. Kraken doesn't decline or even warn, but instead executes this trade which immediately results in a margin liquidation since the bought ETH don't qualify as collateral (because, at Kraken, ETH is not a margin currency).

    Thanks for the report - if you haven't done so already, please open a support request about this and PM me the request number so I can help ensure it gets the proper response.

  • Dargo
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    March 14, 2016, 03:18:45 PM
     #3405
    Quote from: SebastianJu on March 14, 2016, 01:28:54 PM
    Quote from: coinpr0n on March 14, 2016, 10:49:37 AM
    Quote from: SebastianJu on March 14, 2016, 09:37:53 AM
    Does kraken have sepa withdrawal issues? I did a withdraw on saturday and today, on monday, it's still pending. I guess such a website can't send their employees on weekend so why was it not yet processed? I waited for the money and now it is not even sent?

    Normally it went pretty fast into status success as far as I remember.

    I already created a ticket though I wonder when I will get an answer...

    I believe it's stated that you should wait 3-5 business days before opening a ticket. From my understanding withdrawals are processed once every business day around 12 UTC -- today, Monday the process should be initiated.

    Ah ok, thanks. Hope it happens still since it is still in that status and 12 UTC should be over already. Maybe they have many withdraws to work on.

    Might be that I only withdrew in a week till now. So I did not see that they don't process on weekends.

    Let me know if it still says pending - if so it sounds like there is an issue and you should open a support request (and can PM me the request number).

  • SebastianJu
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    March 14, 2016, 04:31:52 PM
     #3406
    Quote from: Dargo on March 14, 2016, 03:18:45 PM
    Quote from: SebastianJu on March 14, 2016, 01:28:54 PM
    Quote from: coinpr0n on March 14, 2016, 10:49:37 AM
    Quote from: SebastianJu on March 14, 2016, 09:37:53 AM
    Does kraken have sepa withdrawal issues? I did a withdraw on saturday and today, on monday, it's still pending. I guess such a website can't send their employees on weekend so why was it not yet processed? I waited for the money and now it is not even sent?

    Normally it went pretty fast into status success as far as I remember.

    I already created a ticket though I wonder when I will get an answer...

    I believe it's stated that you should wait 3-5 business days before opening a ticket. From my understanding withdrawals are processed once every business day around 12 UTC -- today, Monday the process should be initiated.

    Ah ok, thanks. Hope it happens still since it is still in that status and 12 UTC should be over already. Maybe they have many withdraws to work on.

    Might be that I only withdrew in a week till now. So I did not see that they don't process on weekends.

    Let me know if it still says pending - if so it sounds like there is an issue and you should open a support request (and can PM me the request number).

    Still nothing 4 and a half hour after 12 o'clock UTC.

    Thanks for the offer, I will pm you my support ticket.

    So far I had no errors or something like that when trying to withdraw.
    Please ALWAYS contact me through bitcointalk pm before sending someone coins.

  • piebeyb
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    March 14, 2016, 04:34:06 PM
     #3407
    just want to see the exchange of good kraken or not at least be a part of this thread, cheers

  • Jacobo454
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    March 16, 2016, 09:53:38 AM
     #3408
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

  • SebastianJu
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    March 16, 2016, 10:02:30 AM
     #3409
    Quote from: Jacobo454 on March 16, 2016, 09:53:38 AM
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

    On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

    Send dargo a pm with your ticket number...
    Please ALWAYS contact me through bitcointalk pm before sending someone coins.

  • Jacobo454
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    March 16, 2016, 10:56:04 AM
     #3410
    Quote from: SebastianJu on March 16, 2016, 10:02:30 AM
    Quote from: Jacobo454 on March 16, 2016, 09:53:38 AM
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

    On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

    Send dargo a pm with your ticket number...

    Status says "on hold". Its my first SEPA withdrawal, so maybe I made some mistake. I have created support ticket two days ago, maybe they have fev days backlog..

  • SebastianJu
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    March 16, 2016, 12:58:13 PM
     #3411
    Quote from: Jacobo454 on March 16, 2016, 10:56:04 AM
    Quote from: SebastianJu on March 16, 2016, 10:02:30 AM
    Quote from: Jacobo454 on March 16, 2016, 09:53:38 AM
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

    On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

    Send dargo a pm with your ticket number...

    Status says "on hold". Its my first SEPA withdrawal, so maybe I made some mistake. I have created support ticket two days ago, maybe they have fev days backlog..


    Maybe when it is your first withdrawal you might check the verification status you have. It might be that the threshold of money you want to transfer is higher than the level of verification you currently have.

    Might be they check you out first since it is your first withdraw too.

    I think it's best to contact dargo. Somehow the support is not really usefull at kraken. Might be that they are overworked because of the current performance issues too.
    Please ALWAYS contact me through bitcointalk pm before sending someone coins.

  • alexanderrrr
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    March 16, 2016, 02:18:06 PM
     #3412
    Since Krakens main currency is EUR. Do I have to pay a conversion fee when withdrawing USD to my USD bank account?

  • Jacobo454
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    March 19, 2016, 09:29:51 AM
     #3413
    Quote from: SebastianJu on March 16, 2016, 12:58:13 PM
    Quote from: Jacobo454 on March 16, 2016, 10:56:04 AM
    Quote from: SebastianJu on March 16, 2016, 10:02:30 AM
    Quote from: Jacobo454 on March 16, 2016, 09:53:38 AM
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

    On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

    Send dargo a pm with your ticket number...

    Status says "on hold". Its my first SEPA withdrawal, so maybe I made some mistake. I have created support ticket two days ago, maybe they have fev days backlog..


    Maybe when it is your first withdrawal you might check the verification status you have. It might be that the threshold of money you want to transfer is higher than the level of verification you currently have.

    Might be they check you out first since it is your first withdraw too.

    I think it's best to contact dargo. Somehow the support is not really usefull at kraken. Might be that they are overworked because of the current performance issues too.
    Thanks for help SebastianJu.

    After fev days support replied whit detailed response why the SEPA didn't go through. The problem is with banks under Raiffeisen Bank group. They are apparently blocking any payment related to bitcoin..

  • SebastianJu
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    March 19, 2016, 09:44:33 AM
     #3414
    Quote from: Jacobo454 on March 19, 2016, 09:29:51 AM
    Quote from: SebastianJu on March 16, 2016, 12:58:13 PM
    Quote from: Jacobo454 on March 16, 2016, 10:56:04 AM
    Quote from: SebastianJu on March 16, 2016, 10:02:30 AM
    Quote from: Jacobo454 on March 16, 2016, 09:53:38 AM
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

    On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

    Send dargo a pm with your ticket number...

    Status says "on hold". Its my first SEPA withdrawal, so maybe I made some mistake. I have created support ticket two days ago, maybe they have fev days backlog..


    Maybe when it is your first withdrawal you might check the verification status you have. It might be that the threshold of money you want to transfer is higher than the level of verification you currently have.

    Might be they check you out first since it is your first withdraw too.

    I think it's best to contact dargo. Somehow the support is not really usefull at kraken. Might be that they are overworked because of the current performance issues too.
    Thanks for help SebastianJu.

    After fev days support replied whit detailed response why the SEPA didn't go through. The problem is with banks under Raiffeisen Bank group. They are apparently blocking any payment related to bitcoin..

    Yes, I heard of that. Though it is not only banks from the Raiffeisen bank group but all banks that use Raiffeisen middle man transfer system (or something like that) too. Which raises the number of banks being blocked for bitcoin transactions... very unfortunate.

    Can you say which bank you have an account with? I will avoid it... Cheesy

    I only know that Postbank is not affected. I'm not sure about Netbank since I did not withdrew to it directly in the last year or two or so.
    Please ALWAYS contact me through bitcointalk pm before sending someone coins.

  • Jacobo454
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    March 21, 2016, 08:40:07 AM
     #3415
    Quote from: SebastianJu on March 19, 2016, 09:44:33 AM
    Quote from: Jacobo454 on March 19, 2016, 09:29:51 AM
    Quote from: SebastianJu on March 16, 2016, 12:58:13 PM
    Quote from: Jacobo454 on March 16, 2016, 10:56:04 AM
    Quote from: SebastianJu on March 16, 2016, 10:02:30 AM
    Quote from: Jacobo454 on March 16, 2016, 09:53:38 AM
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

    On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

    Send dargo a pm with your ticket number...

    Status says "on hold". Its my first SEPA withdrawal, so maybe I made some mistake. I have created support ticket two days ago, maybe they have fev days backlog..


    Maybe when it is your first withdrawal you might check the verification status you have. It might be that the threshold of money you want to transfer is higher than the level of verification you currently have.

    Might be they check you out first since it is your first withdraw too.

    I think it's best to contact dargo. Somehow the support is not really usefull at kraken. Might be that they are overworked because of the current performance issues too.
    Thanks for help SebastianJu.

    After fev days support replied whit detailed response why the SEPA didn't go through. The problem is with banks under Raiffeisen Bank group. They are apparently blocking any payment related to bitcoin..

    Yes, I heard of that. Though it is not only banks from the Raiffeisen bank group but all banks that use Raiffeisen middle man transfer system (or something like that) too. Which raises the number of banks being blocked for bitcoin transactions... very unfortunate.

    Can you say which bank you have an account with? I will avoid it... Cheesy

    I only know that Postbank is not affected. I'm not sure about Netbank since I did not withdrew to it directly in the last year or two or so.

    I have my bank account in TatraBanka (Slovakia). My co-worker uses MBank and deposits/withdrawals at Kraken are working fine..

  • SebastianJu
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    March 21, 2016, 05:45:33 PM
     #3416
    Quote from: Jacobo454 on March 21, 2016, 08:40:07 AM
    Quote from: SebastianJu on March 19, 2016, 09:44:33 AM
    Quote from: Jacobo454 on March 19, 2016, 09:29:51 AM
    Quote from: SebastianJu on March 16, 2016, 12:58:13 PM
    Quote from: Jacobo454 on March 16, 2016, 10:56:04 AM
    Quote from: SebastianJu on March 16, 2016, 10:02:30 AM
    Quote from: Jacobo454 on March 16, 2016, 09:53:38 AM
    Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

    On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

    Send dargo a pm with your ticket number...

    Status says "on hold". Its my first SEPA withdrawal, so maybe I made some mistake. I have created support ticket two days ago, maybe they have fev days backlog..


    Maybe when it is your first withdrawal you might check the verification status you have. It might be that the threshold of money you want to transfer is higher than the level of verification you currently have.

    Might be they check you out first since it is your first withdraw too.

    I think it's best to contact dargo. Somehow the support is not really usefull at kraken. Might be that they are overworked because of the current performance issues too.
    Thanks for help SebastianJu.

    After fev days support replied whit detailed response why the SEPA didn't go through. The problem is with banks under Raiffeisen Bank group. They are apparently blocking any payment related to bitcoin..

    Yes, I heard of that. Though it is not only banks from the Raiffeisen bank group but all banks that use Raiffeisen middle man transfer system (or something like that) too. Which raises the number of banks being blocked for bitcoin transactions... very unfortunate.

    Can you say which bank you have an account with? I will avoid it... Cheesy

    I only know that Postbank is not affected. I'm not sure about Netbank since I did not withdrew to it directly in the last year or two or so.

    I have my bank account in TatraBanka (Slovakia). My co-worker uses MBank and deposits/withdrawals at Kraken are working fine..

    Ah ok. Never heard of it though it is interesting that slovakian banks use the raiffeisen transfer banks too. I wonder why.

    The problem is that they have no real connection to raiffeisen. You can't find out. Only if the withdraw fails...

    It's better anyway to have a bank account only for bitcoin. You never want to experience that your normal bank account is closed and all the monthly bookings that were done automatically end up in nowhere so that you have to set up everything again.
    Please ALWAYS contact me through bitcointalk pm before sending someone coins.

  • Dargo
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    March 24, 2016, 04:19:28 PM
     #3417
    Announcement:

    Both Friday, March 25 (Good Friday) and Monday, March 28 (Easter Monday) are bank holidays in Germany - this means Fidor will not process wire or SEPA transactions on these days. So if you sent a SEPA deposit today, it may only get credited on Tuesday (!)

    Fidor-Fidor internal transfers will still be processed. PayCash will also not process any transactions on Friday and Monday since both are bank holidays in Luxembourg as well.

  • pat1900
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    March 30, 2016, 04:18:35 PM
    Last edit: March 30, 2016, 05:06:10 PM by pat1900
     #3418
    Quote from: Dargo on March 24, 2016, 04:19:28 PM
    So if you sent a SEPA deposit today,
    SEPA deposits still not working.
    EDIT: Meanwhile I opened a support ticket, and the support responded within a few minutes and manually checked/approved the deposited amount.
    USD: 0.000 BTC ▶       EUR: 0.000 BTC ▶

  • cashintor1
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    April 08, 2016, 11:34:33 AM
     #3419
    My account got temporary disabled due to pass change. I opened a support ticket and got a reply to answer like 10 stupid questions...So damn frustrating. Not worth the hassle and my time.. Cannot you identify your users simply like the normal exchanges?

    I better continue trading on btc-e.com hassle free like always.

    Is this a joke?

    Maybe they believed in themselves too much like their shit doesn't smell...

    I used to do €XXXXX volume on kraken but i am disappointed now.

    Advice to regular users who give kraken good business and fees - do not make simple changes like changing your password.
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  • Dargo
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    April 08, 2016, 02:45:33 PM
     #3420
    Quote from: cashintor1 on April 08, 2016, 11:34:33 AM
    My account got temporary disabled due to pass change. I opened a support ticket and got a reply to answer like 10 stupid questions...So damn frustrating. Not worth the hassle and my time.. Cannot you identify your users simply like the normal exchanges?

    I better continue trading on btc-e.com hassle free like always.

    Is this a joke?

    Maybe they believed in themselves too much like their shit doesn't smell...

    I used to do €XXXXX volume on kraken but i am disappointed now.

    Advice to regular users who give kraken good business and fees - do not make simple changes like changing your password.


    We understand that the account access questions are an inconvenience, but we are very security focused and think that this kind of inconvenience is worth it to better secure your account. Identifying our users "simply" without something like this would mean doing things like going by the email address you use to contact us (and other things), which we do of course check, but none of theses things proves your identity (email accounts can be hacked) so we think it's worthwhile to do something extra.
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