I also sent a request for a refund for my X1 to Minersource. No respond at all !
Will try again today to get at least a answere from them.
Good luck getting a positive reply from them. I sure did not get any helpful or legal reply from them over my 3 requests from them.
But good luck either way, you might need it. Ive decided to engage the US consumer authorities and with the feedback ive got from them already, im happy and confident they will inform Minersource how they should and will resolve my complaint.
Minersource don't seem to want to do the right thing by their customers so they have now been removed from my Christmas Card list. Not sure they will give a flying fark either way though somehow.
Good luck explaining why you refuse to adhere to the law of commerce Dan, Bobsag or whatever your name is.
Although BlackArrow Software have shafted every one of us, I actually think Bobsag has done admirably. Obviously no one's dancing-with-kittens happy about any part of this fiasco, but he's actually made an effort to do the right thing. I say that without bias as I wasn't actually even one of his customers for the BAS order (although I have just taken part in the technobit/minion exchange he just organised with Marto).
The only reason I have mentioned Bobsag is that he shows "Minersource Owner" in his threads. I have had no contact from him in that name, I have only had responses from Dan in any correspondence.
I have already stated that I agree that BA have shafted everyone, including the resellers, however, as ive also stated, my contract is with Minersource, and every attempt ive made to try to give a reasonable solution has been met with "sorry, cant help you here"
I honestly didn't think that a business that claims it is trying to do the right thing would have so much trouble in actually doing it.
Also, its all well and good if you are happy to take chips in exchange in value for what you have spent, but chips are no good to me at all, therefore useless to me. I cant see why they cant exchange goods to the same value from what they claim to be in stock and ready for immediate shipping in their website.
Edited later following contact from Minersource.
Edit, Dan from Minersource has been able to resolve my situation. I have received an email showing my exchange of order has been accepted for other goods from the Minersource online store and that shipping and tracking details are to follow.
Thanks Dan, your efforts are very much appreciated.
