It's got a history of doing that, cloudbet.

And in their terms and conditions they've definitely got clauses saying that they are able to lock your account and retain your deposit and whatever if they even "suspect" you of multi-accounting. And it's hard for you to prove them wrong if they do "suspect" you.

Sometimes I just feel like if you are going to shut accounts down anyways because you pretty much know that people are going to abuse your bonuses, why not just not have bonuses in the first place?

Anyways, you will need to talk to cloudbet... I think that their support tickets actually work fairly quickly when I last used them(in 2017). Be prepared to make sacrifices like foregoing your winnings or whatnot, though. I would avoid using cloudbet in general, specifically if you may be connected to someone else via IP, or you're planning on claiming a bonus.

Yes agreed. Which is why I never play on casinos who even offer bonuses now because I know they are going to make up for this bonus by something else. Or they're going to make it almost impossible for you to take advantage of the bonus. It's just too much hassle to deal with.

The burden of proof is on them if they want to confiscate your account balance. They need to prove with 100% certainty that you were cheating, not the other way around. Otherwise, don't bother having promos in the first place.

It'll be nice for OP to post an update on what's happened. But i still stand by avoiding cloudbet. No forum support at all, admin isn't directly involved with support the same way PD or Bitsler admins are, quite shady terms and conditions and is registered overseas where it's harder to start a legal case against.