That's why I eventually gave up on them for money withdrawal besides the sky high fee on kraken for countries in Europe that are not in the EU.

Cex.io has become obsolete lately since they're not selling hashes due to cloud mining being unprofitable and their mining pool closed...

I am sorry man,but this isn't AML/KYC procedure.My fund amount is way to low for something suspicious,only 0.13 bitcoins.They send me an email after i have spam my issue in every forum i can.This is not fiat money,it is cryptocurrency and hasn't any restrictions from any requlation or country.They just keep my bitcoins without any reason.I have send them the documents that they wanted.They are extremely slow and unreliable.Why they don't have a phone number in order to contact with them or why they don't call me in order to solve my problem.They are totally useless,maybe there is only one man company.I am 1000% confident that i can have a better service alone in my house than them.

This is odd, thats not enough to set of the AML questions you just received. You would need 2500 USD equiv daily withdrawal trafic, or a net account balance of 10k or over, as far as US reporting requirements. They are essentially the same as a bank in this. Dont answer this out loud, but consider if you have had legal trouble connect to finance, or have had your identity compromised in a way in the past that might make a blip on your credit/financial history. otherwise, yes, they are probably jerking you around a bit, and you WILL comply before they release these funds.

you might not like the taste of it, and i understand, but your easiest recourse will be to reply to the inquiry.

hello support@CEX.IO

In respect to the mail i sent you some day back regarding someone trying to login my account without my authorization and i got this email as a responce from you.

 Brian K (CEX.IO)

Jul 30, 02:33 BST

Dear ...........

We had to deactivate your account for security reasons. To verify your identity, we kindly ask you to provide the following information:

Username
Email
CEX.IO BTC wallet address
Account BTC balance (As accurate as possible)
GHS balance on the account (As accurate as possible)
Account creation date (you may find it in the registration email from cex.io)
Latest trading transactions
Geographic location IP address (Current address/location)
IP address of last successful login:(You may find this in your email)

A photo of a government-issued identification. Examples include a Driver's License, Passport or National ID Card.
A photo of you holding a government-issued identification.

Best Regards
Brian
Support Team.

I kinda have some problems here now.
1) CEX.IO BTC wallet address (i dont have my CEX wallet address)
2) Account BTC balance (i cant even remember)
3) GHS balance on the account (i dont have the GHS balance)
4) Account creation date (i cant remember the creation date)
5) IP address of last successful login (i dont have it)
is there nothing else i can do to get my account reactivated?

THANKS

In exchange category on this forum, try here: https://bt.irlbtc.com/view/318010.2460
I got some fast answers from (i think) official CEX.IO forum account.

I have been using CEX.io for over a month now.

My verification (at all levels) was super smooth - done and dusted in a matter of minutes. No trouble depositing fiat  currencies [I used an international credit card to deposit USD/EUR/GBP] or cryptocurrency, and none while withdrawing BTC/ETH into my personal Wallet [I use Exodus] either.

I am yet to attempt withdrawing cash back to my bank or card, though.

That said, their email support can be a pain. Take an eternity to reply and, sometimes, don't bother! Their Twitter account, however, has replied to my tweets promptly.

All in all, seems fine - serves my purpose. I needed an exchange that allowed funds deposit via credit/debit - unlike Kraken, Poloniex, BitFinex, etc.

god dammit, does this site's customer service department just have one employee?? or they are just too lazy to care about customers emails? 96 hours of "Your patience on this matter is greatly appreciated." I am going nuts, does this company run by pigs who can't type on keyboards properly? never have I ever seen a fucking horrible shit-hole support, are you a fucking scam CEX.io? give back my fucking money!

I fully support the author of the previous post.
It is better not to deal with them! My 15 BTH were stuck there since November 2, as I made a deposit. And every time I get the same answer "The compliance officer in charge will look into this matter and get back to you soon.Your patience will be highly appreciated." But this issue can be resolved in 5 minutes. Maybe a class action lawsuit needs to be filed against them?
These are our coins!!!

CEX.io support is not responding my tickets.

This is the transaction of my withdrawal, it has been 72 hours and it is not confirmed yet,

You know why, because they use only 8 satoshis per bytes. Transaction is in below. Are you kidding ?

https://blockchain.info/tx/ae2281f9f28f1e47e67a9adbea50d00fb435a02a79c89f4649386b3b5f3fb5d5


Think twice when you send btc to this site.