Hi GoGo,

I just wanted to take a moment to reach out personally and apologize for how this situation was handled tonight. It can be difficult to convey tone in a medium like this forum; I know the messages from one of our staff came across much differently than they were originally intended.

I understand how frustrating the situation must have been. I looked into the actual issue with the tables, and the fundamental problem was that you weren't actually registered for the freeroll. If you had been registered, a table would have opened automatically for you. I know you mentioned that you had logged in a few hours early to register, and then returned to the site. I've gathered the details and provided them to our tech team, and they are actively investigating the issue.

In the future, the fastest way to get help is to submit a Support Ticket on our website, or to email support@nitrogensports.eu. This forum is primarily used by my Marketing team. While we try our best, we could never be as knowledgeable as the Support team, and we don't monitor this forum as diligently as they keep on top of the tickets and emails.

If you'd like to discuss this further, I'd be happy to chat with you any time. You can reach me directly by emailing marketing@nitrogensports.eu.

Thanks so much for your understanding,

Jenny

[/quote]



Hi GoGo,

I just wanted to take a moment to reach out personally and apologize for how this situation was handled tonight. It can be difficult to convey tone in a medium like this forum; I know the messages from one of our staff came across much differently than they were originally intended.

I understand how frustrating the situation must have been. I looked into the actual issue with the tables, and the fundamental problem was that you weren't actually registered for the freeroll. If you had been registered, a table would have opened automatically for you. I know you mentioned that you had logged in a few hours early to register, and then returned to the site. I've gathered the details and provided them to our tech team, and they are actively investigating the issue.

In the future, the fastest way to get help is to submit a Support Ticket on our website, or to email support@nitrogensports.eu. This forum is primarily used by my Marketing team. While we try our best, we could never be as knowledgeable as the Support team, and we don't monitor this forum as diligently as they keep on top of the tickets and emails.

If you'd like to discuss this further, I'd be happy to chat with you any time. You can reach me directly by emailing marketing@nitrogensports.eu.

Thanks so much for your understanding,

Jenny
[/quote]

"I looked into the actual issue with the tables, and the fundamental problem was that you weren't actually registered for the freeroll. If you had been registered, a table would have opened automatically for you. I know you mentioned that you had logged in a few hours early to register, and then returned to the site."

There was positively a post by NitrogenSports stating that I had registered for the tournament, and then logged back in about 2:15.
Either that post has been deleted, or that statement has been deleted from the post it was in.



"I know the messages from one of our staff came across much differently than they were originally intended."

Jenny - I appreciate you responding.
However, I disagree, the messages came across exactly as they were originally intended.

Thanks Southpaw0,

Appreciate the kind words! It was a lot of fun!

Thanks,
-TJ

Hi calci,

We are always looking at ways that will improve the poker experience at Nitrogen. The payout structure is something we've heard some players have issues with and we are listening to feedback and suggestions. Could you submit this feedback as a support ticket (under the 'Support' tab on the website). If you have any suggestions as to how you'd like to see it changed, add that in too!

Thanks,
-TJ

once it fills its gonna be about 265 for 1st and 140 for 2nd

Hi Gogo,

I see what you mean. It looks like that post was edited within a few minutes of it being sent.

Likely the person who responded assumed that you had registered (because you'd stated that), and was giving you a theory as to why the table didn't open for you. If you had been registered correctly, blinding out is the most likely reason why that would be the case. I don't believe that they dug into the actual issue, because as mentioned, we don't typically conduct support in this forum.

Having taken the time to speak with the poker team, and to look through the list of registered participants, I can assure you that the fundamental issue was that you weren't registered in the tournament. Again, I've passed the issue on to the tech team.

I'm sorry that you weren't given the correct information, and that the situation wasn't handled with the level of professionalism that you have come to expect from Nitrogen Sports. If you'd like to chat further, please feel free to connect with myself or one of the Customer Service managers any time by submitting a support ticket on our website, or emailing us.

Thanks so much,
Jenny

Thats the dumbest payout schedule I've seen ever in online poker. No more than 3 people should be paid for a 7 person tournament.

Yeah freeroll was really cool.!! but the paid tourneys still suck..coz of the payout system.! How do they not find it strange?? How can everyone be paid in a tourney?  

haha yep less payouts please



and this also

Hi PaulPierce,

As I mentioned to you 4 days ago, we are aware that the current payout system has issues. We've been trying different things with poker, various tournaments, freerolls, etc. and among them was doing payouts differently than everyone else. They'll be updated very soon. 

We've heard everyone's feedback and suggestions very clear. That's why I've been asking for people commenting about it to submit support tickets!

Thanks,
-TJ