Hi all, just wanted to give an update to this situation which was addressed on our Cloudbet thread in the Gambling section:
https://bt.irlbtc.com/view/333552.new#new@betexpert2018/Kraac - I have discussed your issue with our Support Team, and despite your explanations I can confirm that your account will remain blocked. The issue is not about whether you shared an IP, but that you created two separate Cloudbet accounts.
The use of multiple accounts breaches our terms and conditions, specifically: 5.1.9.2: Only one account per customer/IP/household is allowed. Our T&Cs are unambiguous in relation to the use of multiple accounts, and we encourage all players to familiarise themselves with them when signing up to Cloudbet.
Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.
@Joel_Jantsen - I cannot discuss the specifics of a players account or personal details via a public forum, but rest assured this has been thoroughly investigated and we are certain that an intentional breach of our T&Cs took place which are explicit in prohibiting the creation of multiple accounts, which is what happened here. The players explanation does not address that simple fact.
The player has also received an email response from our support teams and has been in direct contact with me via Twitter DMs.
In situations like this we always take time to study the facts and whenever reasonable give the player the benefit of the doubt wherever possible. The Bitcoin casino and sportsbook industry is a fairly small but well-connected community, and we know that no legitimate operator would survive long by taking advantage of their player base.
Many thanks
Peter @ cloudbet