Coinbase, the largest cryptocurrency exchange in the US, has been the object of heavy criticism recently, as its customer service has reportedly failed across the board.

Users of the exchange filed a total of 134 pages worth of complaints with the country’s Securities and Exchange Commission (SEC), outlining an array of issues. Stemming from the fact that Coinbase was simply unprepared for its own rapid growth, complaints ran the gamut – from funds being lost along the way to people being unable to access their money – and, of course, frustratingly slow customer support.

A Coinbase spokesperson offered questionable explanations, indeed associating the issues to the company’s rampant expansion: