they can change  it can take 30-60 minutes for them to settle.

I'd have to check, Pangolin handled all shipping details. I would be surprised if they didn't insure shipments considering everything they send is a high value package.

It was delivered by a 3rd party carrier as I'd be considered a rural community off the beaten delivery path. I specifically did not want them delivering this package if I wasn't going to be home (bad experience when they delivered my T9+). It was just annoying that they still processed the hand off to them. They said it was something to do with requests being submitted before it enter the country.

I'll see what Pangolin has to say on the matter. Either way it's still working, and it wouldn't hurt to get some troubleshooting guidelines from them to disseminate.

For my shipping issue at least Pangolin is in the clear. It was entirely a DHL boondoggle. They are who I communicated with for the Hold. The explanation was that their system for international deliveries for my location has them hand the package off to the 3rd party carrier right out of customs; and any request such as a H.A.L for the DHL facility doesn't register on the system until after the package scans in Canada.

Beyond that it's the local shipper that without authorization both times left the package without signature. The first delivery is why I wanted it held at DHL in the first place, once I realized delivery would be scheduled when I wasn't home.

The communication with Pangolin was easy and flawless as I had to contact them about payment, their countdown timer is super quick. I'm interested to see what they are able to come back with to help my current situation. I'm headed out of town for in a few days for the mountains, so I don't know how many fixes I'll be able to try. Either way they will both be in low power mode while I'm gone, so either I get a fix in before or I can take a crack at it when I get back.

Herb's would have definitely been an annoyance and out of pocket expense; and from what I gathered falls on Pangolin. I'm not sure what was wrong when it was placed originally or how it happened, but something must not have looked right to reach out to them right away. If the error was on their end right from the start I would have expected a full refund of shipping costs, but you take what you can get. And know I can add a tally to my known Canadians lol.

DHL is horrible.  Mine came from China to NY in 2 days...  Then took 6 days to get to my house.  Due to being lost.. then found and shipped to amazon warehouse by accident.. then dropped off at my house and DHL was still even looking for it.  lmao.

Weird. DHL has always delivered my personal stuff without issues. Wonder if the tariffs are reducing imports and they've scaled back on labor?

Did they contact you for duties was the hold up? 4 days isn't the worst, anything we have to prep for customs the paperwork is filed asap for smoother sailing.

If you're getting hit with duties on shipments under $800 I would pay them and file the correct paperwork later to recoup the funds.

Awesome, m10 is probably the best upgrade $/th for units shipping now factoring de minimus. We've had decent success with throttling shipments out for clients without too much back end work. Also looks like the trade war might be looking to close up in a few months.

Odd price increase by pangolin. Well done on those who ordered prior.  

Even with coupon this is over de minimis, wonder if pango got greedy with the influx of added sales.

Correct.

https://www.cbp.gov/newsroom/national-media-release/de-minimis-value-increases-800