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I'm using the same browser and same internet service provider. But I have to login each time when I close the browser and try to access the site again (after reopening the browser). Other casino allows me to stay login always.
I was not even aware that the free bet should be used in PSG match only, so in case I had no issues opening the sports section then I think I had placed it in other match
Well, at least you should have read the rules of the free bet. Playbetr offering the $10 free bet to the eligible players before the match of PSG. And we all know that why they are offering the free bet during PSG match.
To receive this promotion, please send a support ticket by Sunday, 29 August at 1300 ET with the subject PSG. Qualifying players will receive $10 worth of Bitcoin to wager on a market of their choice for this match.
So it's clear that users have to use the free bet amount to place bet on PSG match. Anyway, you were having some difficulties to open sports betting page and you used the bonus amount in casino games. They should create a limitation on the free bet amount if several other users make the mistake too.