I am/was an affiliate for Bitcoincasino.io and while at one time they were honest, , fair and one of the best crypto casinos out there as of the past few months they have become increasingly worse.
They dont pay withdrawals within 5 minutes or less as they claim, and frankly I have never been paid out that fast while cashing out from there. Over the past few months when I have waited over an hour for my withdrawal and go talk to live support about the status they give me a canned reply stating, We draw your attention to the increased amount of withdrawal requests we get during these times caused by the pandemic. Therefore the waiting time of your cashout in the queue could be longer than usual. Despite this, we process all your requests carefully by turn order as before. Unfortunately, I cant provide you with any approximate time frames , because I do not want to misinform you. Thanks for understanding!
Its so incredibly ridiculous, they make excuse after excuse and the worst part is their support staff blames it on management but when you ask to talk to management they say they cant do that and to, Continue being patient
(CHAT WITH REP JULY 2019 AFTER THEY DETECTED DUPE ACCOUNT) :
https://imgur.com/b0C5czVThis week is what sealed their fate for me, one of my referrals through the affiliate program requested a cashout, he has withdrawn previously and had no issues aside from the long wait for receiving funds.
He had requested a cashout of £200 using BTC 07/14/2020 which was the same currency he deposited in. They continued to delay his deposit for over 12 hours, which is when he contacted me to see if I have ever had to wait that long for a cashout. I told him no and followed up by speaking with the affiliate manager, after about 24 hours I received a reply and she said she would check it.
She informed me that the player had a duplicate account and that they will be requesting documents from him, he had not been informed of this yet, and so when I told him he was surprised to hear this, although he did inform me that when he signed up in July of 2019 he was informed by the chat that the detected multiple accounts and his account would not be eligible for bonuses. But in that same chat log he asked many pertinent question, one of them being,Will this affect my ability to withdraw? Which the chat representative replied, No I also asked the affiliate manager, why they decided to ask for KYC for this withdraw rather than the said the second account was started in July, I told her, Yes, July of 2019 as seen in the chat transcript above. She had no reply for that.
Fast forward to now, he has submitted his KYC documents and has had them approved, only to then have them denied shortly after and now they remain in a pending status and is being given the runaround by every chat representative. I find this absolutely ridiculous that they are not providing any answers, they are lying to myself as I have gone and spoke to them myself demandding answers. He has been trying all day to receive his £200 in btc cashout, now that he has fully complied with KYC, and no one gives a straight answer.
I STRONGLY URGE PLAYERS NOT TO PLAY OR DEPOSIT AT BITCOINCASINO.IO DUE TO THESE SKETCHY ROGUEISH BEHAVIORS THE LAST COUPLE MONTHS!!!