Thanks for all the support, I have now been allowed my withdrawal.
Hi all,
I have been a user(SaitamaX) of cloudbet from a very long time. Short story, Cloudbet has banned my account with nearly 300$ stuck in that. I know 300$ is not much for lot of people but for me it is.
Cloudbet -
https://bt.irlbtc.com/view/333552.0Cloudbet Profile id -
https://bitcointalk.org/index.php?action=profile;u=154563What has happened -
- On Saturday,
- I wanted to withdraw some of my balance from cloudbet. I created a withdrawal request(some balance) and once I put a withdrawal request of the balance which got stuck and told support to check it.
- Support sent me email that "They understand I want to withdraw my winning bets and it will be processed". I usually make both winning and losing bets and that is why I wanted to withdraw my winning bet. Because of this I explained that "Thanks for understanding and hope my withdrawals happen soon. I usually have a bad habit and gamble too much that's why my losses are huge. I don't know how to control that habit." (
https://imgur.com/Bw68iRr)
- My half withdrawal gets completed and that staff support sends my account to another team and says your account is banned because of "gambling issues. (
https://imgur.com/jDSzVoJ)
- Staff also tells they will contact me regarding my balance (
https://imgur.com/YE6Ncii)
On Saturday, Sunday and Monday
- I sent emails to support multiple times that please fix this, what is the matter with them and why they are not fixing or giving my balance back.
- I sent them emails that either give account back or give my balance back for which they again replied we are looking into this matter.
On Monday
- After multiple emails related to the issue and getting robot type reply from cloudbet, I finally told them I will write this scam information on bitcointalk if they don't give either my account or my balance which they promised. Once I sent them this email telling I will write their scam information to users of bitcointalk, these guys sent me another of their bullshit to do KYC and send image proof, govt id. If I had to do KYC, I would never have created this account on cloudbet and where were they when I was losing all of my bets and making deposits on Cloudbet. (
https://imgur.com/gWCZS83)
I know cloudbet has returned big money back to people over the years and never thought they will scam me this for this amount.
I have been a nice customer to cloudbet since 2016 and I have been patient on this case to not put the issue on bitcointalk on the first day but now I have no choice but to raise this awareness with bitcointalk.
A genuine company will ask firmly their users to do KYC and NOT block their customers account like a mafia. This also poses a threat on the KYC data that we give to Cloudbet.
I hope people of bitcointalk can see this and hope my rightful winnings are returned to me.
Thank you
