Yes, our team is also anonymous. But the most important thing for us is the security of our customers and the anonymity of exchange transactions. Our customers can be confident in us.
I'm not against anonymity especially the creator of bitcoin is one of those anonymous person in crypto world. But exolic is a centralized exchange is it? In terms of legal aspect how can you assure the users that in case of event that exchange suddenly breached or hacked. Is there any guaranteed for the users to have such refund? Of course they dont even know the team that they can lean on if something goes south.
This is somehow a hybrid type of exchange almost similar to dex in terms of being anonymity but centralized in nature of trading. Looking forward to use your exchange in the future. Hoping for your response with my query.
Thank you for your message.
The first thing we want to say, we don't have refunds, we can always implement an exchange from our own funds. But if suddenly something went wrong, not through the fault of the client, we guarantee a refund. To do this, the client must inform the support team that he has problems and provide his exchange id.
We would like to draw attention to the fact that in order to increase trust we run social networks; a signature campaign and an ANN thread on the Bitcointalk; we have reviews on the Trustpilot; we also work with aggregators, where the process of cooperation requires several verification steps; and finally, our support team works 24/7, processing customer requests.
It also makes sense to note that the presence of a personalized brand does not always guarantee the safety of interaction with the product. We communicate openly and stably, respond to pleasant and not very pleasant questions. In general, we make every effort to ensure that users are protected and confident in the reliability of our product.
