Actually their support is quite active because when i had experienced some delays with my withdrawals then i tend to contact them directly and make out some response out of 5 minutes as far as i remember and i do tell off my issue and they had resolved out the issue or problem with ease.

Sometimes we should consider too the operation times on where these supports are mainly active but its just odd if thats the case that there are no support to respond on a big and popular site like this.

They should at least put some emphasis or focus when it comes to that area.

Every major gambling site will certainly have fast support and the staff will be placed in various fields and if a problem occurs, of course, the support staff will respond faster to solve the problem, I think there are no serious complaints about this so that's all OK, I'm like you, the problem was resolved in just 5 minutes, meaning their support is very responsive to every client who has a problem.

I think it's only natural that the delay of the withdrawal is delayed a little maybe it's because of the slow confirmation of the block or indeed something else so it can't be faulted that the direct support will wait a little more at some point and it will definitely be sent to the withdrawn wallet.

In fact, I believe that popular gambling sites will definitely solve the problem well and quickly.

The roobet support is indeed very fast and I admit it is reliable, often has minor issues but it's all resolved.


If the withdrawal request is in large quantities, it is only natural that it must be processed manually, the team will definitely check so that no one is cheating with the large withdrawal so that it will take a long time to process it. Even I am aware of this, but normally withdrawal normally will be fine no need to worry.

The support team is responsive for Roobet casino and that's why they are running successfully from the past year and most of the issues are resolved within short span of time.If they are not responding then it might be that the issue is not of major concern or thay require quick actions like I was reading a post which says they do not respond on twiiter but they are just giving codes and information sharing on that platform as no official support team is present there.You must go through proper channel for queries if any and they will respond.Talking about major withdrawal request it will take some time as they need to comply with AML policy and monitor the overall withdrawal themselves that could take time so not an issue if you have win it in legit manner.

It is not really about being quick to respond, but more about being quick the resolve. I had only 2 small tiny stuff (deposit not being there as quickly as I would like to) problems so far and that's it, nothing more (supports job is easy when the website rarely ever has any problems) and when I contacted them about them, they were very quick to respond.

However the problem arrived about not being quick to solve. My problem was a bit different than other problems, it is a problem that would be solved even without support, it is just deposit and even if it takes 48 hours to show up on my account, it will be there 100% guaranteed (because roobet is legit) so it wasn't a big deal. After the first hour I just wanted to see what happened and they said they will take care of it and 2-3 hours later it was there, so was it the support? Was it natural order of things? I do not know but certainly it wasn't any quicker.

The support is quickly responding as long as your issue is worth answering , there are instance that they ignored some topics when it is nonsense .

but bothering @HHampuz will also cost you some bad reaction like what he Did in the event conducted by roobet here .


and i guess same as the support made the decision also because of behavior ..

Well when they are withdrawals of large amounts I think that casinos can take their time, normally if they have not done a KYC process they can request it according to the terms and conditions when they started in the casino, now it is a normal process, already if it is a An active player and makes several withdrawals as he is known, it will be processed much faster is that now the casinos must be very careful, due to the issue of money laundering and everything that has to do with it. Anyway I think that most casinos go through this process and that is why that is where the whales of each casino are born, you could say that this is when the casinos go to another level.

I just check it out on both devices from my side and as always smoothly running without single issue. Even taste some games. I argue you check your network, devices or you should try on different browser. Furthermore, If the issue happening delete your cache and cookies. 

But being a very generous and responsible Manager @Hhampuz sometimes take place to address the company about what's going on.
and that is the best character i see in Hampuz as manager and as a person .

but of course not in annoying ways ..