Vague post is vague.

Also, I'd say it's a safe bet to presume half of bitcoin businesses involve individuals who have never actually done business before. That's changing though thank christ.

Neither. I've had nothing but really polite and helpful replies to all my queries and, yes, complaints on the services I use.

You mention a single email thread from a single company, if I understand correctly. That being the case then in fact you have fully understood what the real moto of bitcoin talks around here are: be quick to complain and criticize, generalize as much as possible and hide all helpful specifics. It's a shame, but that's the trend with people pasting full articles without mentioning where they come from, speaking of 'that individual' or 'that company' as if everyone that would match that description were to blame for everything.

Anyway, just restating my point, the bitcoin commercial community has shown nothing but great skill at professionally handling all the requests I've put forward thus far, sorry you didn't have the same experience.

Average age of bitcoin community is about 20 I think. Young people these days have no manners.  

It's not even that, it's just that the internet revolves around brevity.

I was arguing with Vicente the other day on how to write customer service emails and hecsaid uou shouldn't say "Dear xxxx" or any greeting at all. I sign my support cases "Sincerely, blahblah" as well. I understand many situations call for brevity but maybe living in Korea has got me on the confusciast overly polite wagon or something.

LOL

Their "new security measures" statement reads suspiciously like it was cut and pasted from MtGox.


To be honest, a response like that is begging for a customer to complain to the Office of Fair Trading.  It's a stupid thing to do when you acknowledge on your website that you're operating unlicensed.

While I don't have any opinion on this particular instance of alleged unprofessional behavior, I'd rather do business with a company that's honest and forthright than one that gives me nothing but vague marketspeak and empty politeness.

Well, I received a one word response from Btc-e when I contacted them about my missing deposit without any resolution. I'm still waiting for a response that contains more than just one word saying "check". That was the most ridiculous response I received from an exchange. Completely unprofessional. Still, I wouldn't say it's normal considering MtGox has been very good so far with communication, but it isn't out of the ordinary when dealing with no name exchanges seeing another exchange being even worse than btc-e.

When an exchange responds with such little professionalism, it is best to just avoid them completely because that is not a normal attitude of a bitcoin exchange that will be around for a while.

  I have to agree on this level of formalness being unnecessary for most business correspondence. Speaking of businesses outside of bitcoin, I tend to get a little suspicious if the person is being too 'nice'. It makes me wonder things like, "Do they really need my business that bad, or, are they up to something". The closing sentiment should not be much more than 'Thanks', 'Regards', and at most, as I get from a lot of Asian correspondence, 'Kind Regards'. The later would probably be creepy if coming from a US business and would bring back my suspicions.

  That said, the body should never carry tones of defensiveness but this is not a Bitcoin product. I had a response just the other day from a sales manager at a very large distributor that had a lot of defensive undertones in it. It was in reply to my directing a question of his repsonse time on a quote back to him AND his boss. ;p Hey, I was told 24-48 hours for a quote and six days later had not recieved one. On that same note, I made sure my reply did not 'feed' into that and was straight forward with my intentions.

  TL;DR All people are subject to unprofessionalism, not just Bitcoiners. And, it takes two to conduct business profesionally

This googley eyed hamburger is just my hyper energy outlet. Blah blah blah. I don't act like this in real life. Ask anyone here who has met me (including Vicente who I invited to live with me here in Korea while we work on some projects together).

This forum post (a) didn't include any company information (b) did not have hi/hello or any sort of greeting (I am referring to the an initial posting rather than any follow up replies (c) contained one or more facetious remarks (as seemingly this poster doesn't like having getting "attitude").