it's up! btc withdraw is working
bts withdraw system busy 2, pps withdraw - system busy 2 guess nxt and xem as well

Accoing reserves page all cold wallets are safe, there are no transactions from them. What ever happend it happend with several hot wallets.

Answer from support:

"The problem of server logic, leading to more than 1000 bits in platform hot wallet share, more than 1000 future currency and a few other digital assets, such as BTC/LTC is missing, but we will bridge the funding gap. Users will not have a loss. Other COINS will be this two days to return to work."

Thank god. Well actually I trust BTC38 more than Poloniex. The site is a def rough looking but most of the time everything runs smoother and the wallets work better than polo. Also I can get someone to answer my support questions in an hour instead of 48 hours.

Weird.. the only way to register at btc38 is through a facebook account? 

no reply, no money, is that exchange scam?

Can not login too. Nor submit support ticket

I also can't login from my home ip,
But the site worked with my 3G connection until now.
Now I discovered that it's because I already was connected from my phone on my way home,
And now I logged out from my phone (I thought it will help my home connection),
And I can't login again from it.
I have a lot of funds on the exchange and there is no way to contact them.

There is 1 hope - I opened a ticket about this case from my phone before I disconected,
maybe they will fix it. I really hope they do.
I have open orders in not so good placment,
Stuck deposits, and a lot of fund.

Update:

They replaced their facebook API.
It's all ok now.

Is the other websites like poloinex or shapeshift banned in china? Why would anyone use btc38 instead of a good exchange is beyond me . Is it like its chinese, I am chinese, I should use this type of national thing?

I would never touch an exchange who says 7-15 days withdrawal with a 10 feet pole. Try to keep away from the shady looking business’ in bitcoin World guys because if it looks shady, it probably is in bitcoin business’.