Do you live in a country where it is permitted to gamble using their website? If your jurisdiction doesnt allow it (i.e. they dont have a license there) then you have likely broken their T&Cs. You might get your deposit back if youre lucky, you wont be getting your winnings though if you used a VPN to circumvent their country restrictions.
If the user comes from a country where gambling is not allowed, the casino must warn these users and do not allow any deposit from them. If there were any violations of the rules casino must allow deposit back. For that, it is not necessary luck but fair attitude.
The insistence for 1.1 rollovers on the user's deposit is complete nonsense. I understand this if it is a welcome gift or free rolls, or something like that, but there are user money and he can do whatever he wants with him.
Everything was already explained by Email. User was involved in betting on fixed odds. That is why we have voided his bets.
He only placed bets on games in Israel, where he seemed to have connections or inside information.
We told him he was welcome to use our site, but that he could not place any bets anymore on games in Israel.
After that, he did not want to place bets anymore. We did not confiscate his balance and we also did not closed his account.
These are all your mistakes. Your opinion
opinion is not a rule that he has insider information, which is quite possible, but it is also possible that the passionate fan of this league and very well acquainted with the local circumstances. Usually, bookmakers remove suspicious games and dont touch the players money.
What about withdraw, whether there were withdraw attempts by this user and if so, why did you not allow it?