Hello, check the incoming transaction on the blockchain, you will see that it is not confirmed yet. We have contacted you by email with the information in detail. Please use our email and only our email to contact us, this topic is only for reviews, it is not a customer service.

I didn't test their advanced mode because it's waste of money for me to pay 2% fee when I can do the same thing myself manually almost for free.
Other issue for me is that I can't be sure there are no proof or guarantee that Bitcoin I sent won't have any connection with Bitcoin I receive back.

Hello everyone and thank you for your comments. We are lowering the fee to 1.2% temporarily and hope to get some feedback. We will be adding several more percentages for the advanced method in the future.

Concerning a possible connection between the sent funds and the received funds there is none since as detailed previously and on our About page everything is done to obfuscate any link between the sending address and the destination address.

For those who are interested in performing an on-chain analysis you are welcome and we are waiting for your feedback.

Thanks to you and have a nice day!

temporary then how long will it takes. It is not when people like and come fully that you will stop it. I would prefer you give a time limit on it so it not cut off unaware. I tried checking your site to see the various features in the website but it looks like the site is down or likewise the network from my side. But when entering other places it works well. I wanted to check or tried the mode. 

Hello, the 1.2% fee was temporary for 1 month. The current fees are final but we do not exclude lowering them from time to time for a limited time. I can also confirm that our site is working well and that there is no downtime.

Concerning the use of cloudflare, we are aware of the risks that this can entail. Nevertheless we are about to change our CDN to ddosguard. This should be done this week.

As we have noted over and over again, it is difficult for the average user to hide themselves from governments such as the US government, especially if the government decides to track u.
even if they move to another CDN, it will not work if you want to hide your identity from the government, so think carefully.

The most important thing is to delete logs and ensure that the data is not sold which is bulit on trust or opensource website.

I used this service to clean 50$ in BTC using ADVANCED MODE to test it and I received the funds almost instantly, THEN I sent 2,350 in BTC and it's been about 7 hours since the BTC transaction was confirmed and I still haven't received my funds.
I've sent an email to their support and haven't received a response.
I'll clear this up when it's resolved.

Everything has been settled. Have a nice day!

Hello, everything is fully automatic, but sometimes there is a lack of liquidity so in these cases we sometimes have to proceed manually.

Concerning the sending time, it depends on the blockchain which is sometimes quite full. But we put the necessary fees to make sure that the transaction is done as fast as possible.