Jackbit denied my withdraw and told me an investigation is underway for my account. I have deposited 500$, placed 12 bets in total and was going to withdraw 937.15$ total (so 437.15$ profit). I asked them the reason for the investigation and they refuse to tell me because it's their company's terms to not share info about an ongoing investigation with a customer and just told me that they will update me via email and that it can take up to 6 months.

Any ideas of what I should do? I have just filled a complaint with their gaming commission, should I also open a thread on scam accusations?

https://imgur.com/a/vbwb4KM

Here you can see my discussion with the livechat (might have to zoom in a bit). Last pic shows my total deposits and my current balance.

I've been through this exact same thing with Freshbet which also is owned by Rykers. They literally gave me hell as it took months to get out my funds. I got them after I submitted a complaint at Askgamblers.

I gave everyone a heads up here earlier when Jackbit required a video-KYC from me and that they took their time to verify it.

Im so sick of this industry and this is one of the reasons why.

So far I cannot do anything but recommend against playing at this casino.

My funds have been held for two weeks without a word from the site, other than "wait until we contact you" this is after a successful KYC, and going on a good run in sports where I am up to 16 BNB.

So if you win, very well expect your money to be locked up for however long they would like.

https://imgur.com/a/QfiOFPu

AVOID JACKBIT

Maybe they are fond of holding on funds. Pretty disappointing thing that a casino can do. Most of us hate KYC but I think they are taking advantage of it and delaying the payment for their customers. It is an absolute hassle to participate on a regular KYC, What more from a video KYC. I haven't experienced that but I know it is a very hassle thing to do and adding to that is the time to verify it. You experienced being hold out by the same company twice, Why would you still play on casino that is run by them. This kind of even can happen again and again since there's a chance that they are hoping that their customer won't participate in these KYC and keep your money. I participated on regular KYC on some casino and it's fast, I don't know why average ranked casino like this take too much time in verifying their customers.

I really don't mind doing a KYC, as long as I can collect what I deservedly earned.

Why would you even question why I opened an account on Jackbit, to make money obviously.
Do you think this is the only company that has made me go through the hassle? Im used to this shit.

@elegigglebets, I can see you didn't create a scam accusation thread against them yet! Maybe you need to do it to create some noise and bring their attention to your case. You will need to follow the proper format which you can copy from the sticky thread on the scam accusations board. You will also need to provide all the evidences you have.
Casinos may seize customers funds under some circumstances or when there is an ongoing investigation. But saying that an investigation may take up to six months is not acceptable.
Hope they will solve this case asap.

This is why I invite you all, who have been scammed or facing troubles with this casino, to create accusation threads against them on the scam Accusations board and to provide all your proofs. If you provide enough evidence, they will get tagged and they will never have any representation on this forum (at least none with any credibility) till they resolve all the open scam accusation cases against them.

After reading a few complaints, that seems to be not a problem to those that have pending money that should be withdrawn. Yeah, it's a standard thing for most casinos.

But hearing them out seems to be opening the idea that there's really something wrong. I've seen them run a campaign and thought that they'll get some popularity in the forum but it all come up too quick as it ends for a week.