How do you know you are buying anything if they won't give it to you?
Reminds of how many people buy gold and silver. All you get is a piece of paper that says you own this amount of gold.
Maybe you do, maybe you don't. Why people want to buy anything that way is beyond me.
They may decide to one day shut down the company and run away with all the customer money and there is nothing you can do about it.
you "own" the account, thus have "request rights" of actions on how to trade the internal balance. however you cant remove the balance as the asset unit. it needs converting back to fiat to escape with fiat.
meaning if they had a loss on the "btc balance" where eg a hack happened. which usually means they throw their business into administration(things like bankruptcy to shuffle value around and eventually fight in court about how much to repay people many many months-years later)
because its in "btc" balance and not fiat, they escape the deposit protection scheme claim procedure. meaning holding 'btc balance' means their customers wont be just getting a cheque in the mail from german government the same month.
EG when you go to traditional bank to invest in tesla. although you deposited fiat into bank the "product" you hold is not fiat. thus the euro deposit protection compensation scheme does not apply to that "balance"
it would be better if able to(quick enough) . to "trade" it back to a fiat balance prior to any legal action. to then possibly be part of the fiat government deposit protection scheme.
however knowing how exchanges work. they are probably going to turn off their internal trading service before publicly disclosing any shenanigans