E-commerce? it's really easy to accept Bitcoin payment because you can rent virtual office where the country is accept Bitcoin, so you don't have any problem about it. I don't think they're scared, they just don't want to spend more time and they don't consider people are prefer to use Bitcoin than their local fiat. There are many Bitcoin payment processor which can easily convert Bitcoin to USD.

You can check in this site where a lot small e-commerce are accepting Bitcoin payment https://spendabit.co/

One easy way to battle against volatility is to use a medium, services which exchange your Bitcoin, I know that you'd need to pay some extra fees, but you'll gain more over time as Bitcoin users will start buying from you.

The goal is to accept bitcoin as a payment and swap some part back to Fiat, I did this whenever I get paid in bitcoin, my customers are also bitcoin investors and that's the difference, people who are ready to pay others in Bitcoin are those that understand what bitcoin is and also know about it's volatility, it is very easy to avoid the volatility side. For example you can swap instantly to USDT after a transaction or hold.

They complain about volatility but not the upside advantage of adding more value?

Bigger businesses have more wiggle room than MSMEs, this allows them more freedom to take risks with certain options like accepting bitcoin as a means of payment. They also do it, cause they are big enterprises and the bitcoins community would report if Walmart or Amazon started accepting bitcoin as a means of payment.
Free publicity for limited risk.

Small businesses do not have much margin for errors and tend to turn over cash far more frequently and hence do not have the liberty to save up in bitcoin. Also, the little bakery down the street would not get on the news for accepting bitcoin, so does not get much publicity.
Another important important point is that they may not have the expertise to set the payment gateway themselves or be able to pay someone else to do that for them.

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That being said, lots of small businesses are accepting Bitcoin, we just do not hear enough of it and only judge with our local area.

- Jay -

Most of the small businesses I have spoken to has a problem with the price fluctuation, because they need a point-of-sale (POS) system that can deal with that. Many of these small businesses are using 3rd party payment processors to deal with price fluctuations, because they convert the Crypto to Fiat almost immediately.

The other concern are the "legality" of using Bitcoin as a payment option, because many countries do not accept Bitcoin as legal tender and that pose problems for these businesses, if they accept it as payment.

From what you knew, what are their concerns about it? Could you share it, please, then we can discuss more.

I can not talk on behalf of small businesses but from my view, there are some concerns.

• Volatility of cryptocurrency in general that can impact the value of their company income from initial income to the day they cash it out to fiat currency.
• Trading volume of cryptocurrency especially altcoins. If they accept altcoins with too low trading volume, they will be impacted seriously with slippage, trading tax on DEX or price change on CEX.
• Above are most common and biggest concerns but they are problems for altcoins, not for Bitcoin especially the second issue. Other reasons can be legal issues with local governments.

My experience is quite different from yours. I've seen many small businesses merchant asking which payment processor to use if they want to accept BTC, how to set up their payment processor on their own, and so on. Instead of looking scared, I think they are eager to accept crypto as their payment option. Most of the time the issue is about selecting a payment processor that accepts multiple cryptos, not only Bitcoin. I don't think they are afraid of crypto if they are asking for a solution on crypto payment processor integration.

Other than regulatory reasons, I don't see any real reason why they would be afraid to integrate crypto into their service. Volatility is easily solvable by liquidating their crypto to fiat directly after a buyer makes a purchase. Even BTCPay support that with its plugin. Setting up the process might take a while but it is more like an annoyance instead of a fear factor IMO. If you find them being afraid of volatility, you can tell them that. Not to mention accepting crypto doesn't mean ditching your fiat channel directly. They can use both and buyers have more options, so I'd say that is a win.

There are many smalll businesses that accept crypto payment, it's not not a question of fear but rather if it's worth while or not. Why would a business accept crypto if no one (or not many) people are going to be using it anyways

It completely depends on the legal status of the bitcoin in the respective country. If the government has provided a nice and favorable legal framework, why would a small business be worried about accepting bitcoin payment? They should be worried if there is no or unfavorable legal framework available.

Otherwise, I don't see a big challenge for the small businesses that would discourage them effectively from not accepting bitcoin for their business.