One rules in some casino.
Most of the casino have "wagering requirement" before you're can withdraw the money, like 1X from the money you're deposit. I read the story you're deposit 12,800$ and only wagering 1000 USD?
Your fund getting flagged with "money laundering" system, that's why the withdraw is not automatically process and need their manual process. Contact them, 4 years in gamble is always the one who got problem is from "sportbet" user due they are activity like this.
Rollbit customer support asked the guy to do KYC and a video call. I guess that they didn't mention anything about a "wagering requirement", which is weird. Perhaps OP could just wager the 11K USD, just in case the customer support asks him to do so.
I wouldn't bet on the casino's reputation as some kind of guarantee that the user won't get scammed. Basically almost any online casino could find hundreds of legal "excuses" to scam a user(like breaking the Terms of Service).
Depositing 12K USD seems like an extremely risky move. Let's wait and see how the customer support of Rollbit will handle this situation.