welcome to the forum, before going straight to the point I need to warn you not to create too many threads in the forum in various sections, you can make a post on the stake.com thread and hope to see if they would respond to you, in case a few days go by without them answering you, so you created a thread in this scam accusation section, but you didn't do that and you already created a thread in the gambling section, you have this thread and post on the stake.com ann thread and that all on the same day, this can be considered spam. just be very careful with it
now going about your problem, you didn't explain anything, I believe that if someone in your house had a problem outside your house and that person entered your house and said that a friend of his hurt him and didn't apologize, you didn't would understand anything, and what would be your reaction to the statements of the person in your household who was injured? you would ask the person to tell the whole story from the beginning because that is the only way you could help the person in your house who was injured, and this is exactly the scenario we have in this thread.
to start right:
Scam Report Format (Use it to make scam reports properly)1 - tell the whole story from the beginning
2 - post all conversations you had with support
3 - post all the proof you have
stake.com is a good and reliable casino, I highly doubt they are ripping off customers, I use them to place bets and have not had any problems. that's why you have to post your whole story for us to understand your case