That's it. Otherwise, people will abuse it heavily.

A minimum of $20 deposit is required to avoid abuses. You can try the free spon first though.

Have you submitted KYC?

Yeah they are not the same position but they have same function. Bitcointalk representive are support dedicated for forum user so their function has similarities but different scope of work.


Why does support is ignoring him at first place? You can simply provide him the evidence that you find out to connect him with multiple account. Anyway, the accuser should provide evidence to prove his claim including support ignoring him.

The verification within the browser of coins.game does not work for uk players. A popup appears stating 'Error. Not available for your country'. So I contacted their support and they said to email the details to them. I have done so but I have not received any reply from them in a week. Even after contacting the representative on here I have not received any further communication.

With regards to multi accounts - I always log in via google login. I may have logged in on another google account once or twice but I have never used the platform at all apart from on my one main account. They are fully aware of this.

For now I will wait and see if they ever actually communicate. Communication is vital here. If they knew how to communicate perhaps I would not of had to make this thread. If nothing in a few days I will start with all the screenshots.

Can you do it with a VPN? If you can, there must not be a problem.

We already have told you that we don't have a problem paying you if you pass the verification. Please proceed with that.

It makes common sense that what you were trying to achieve. Why did you ask support about whether UK players are accepted or not when you could see the terms and conditions while now you are saying we are changing terms and conditions which is a lie? You told me in PM that you have provided all the necessary documents but never mentioned that you were unable to submit the KYC and only now sharing this.

Anyway, please proceed with the verification system.

You can now withdraw your coins. That's what I have been told. Please initiate a withdraw and update here.

It says Please wait 48 hours for your account information and there might be some missing text like "To get verified" or something similar. As their Bitcointalk representative already said, you should be able to withdraw your funds now. Try to withdraw your funds and let the community know if it went through or you may need some additional help from them.


That's the common thing when players write a complain against a platform. Most of the players does not write the full story. They write their part which makes them look like they are the victim. This is why we always asks for screenshots, chat logs and other information from the players. You might see these things in the future as well. It will be best if you prepare yourself already.

Casino Guru is a good source for Casino review. They are well known for providing good reviews and mediator services. Coins.game team should have an active representative in Casino Guru. The ratings of Coins.game will gradually decrease if all the complaints close as unresolved.

All the gamblers like to see exclusive promotions and contests from a casino. But you will see a small number of participants if you run it for the Bitcointalk forum members only.

I see. Thank you for alerting us.

Thank you for the recommendation. We are stepping up and will surely find a way.

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Good to see the problem has been fixed. Thanks to Denis for solving the issue professionally.