did you have screenshots that support your claim? I mean, as always in this section, it seems that some missin pice of puzzle here. So you opened an account and just played 50k all in or maybe some others bet?
What term of service you have violated? what motivation they provide?

Hello,

Since i'am very new new here, i only found this way to show you and proove what i have advanced.

Here is my twitter account and you will see all the evidences.

https://twitter.com/Dylaan86/status/1694536346864349683


About the conversations with the support, and the "reason" for stealing my money is about their policie of "opposite Betting". They claim that another account bet the opposit that i had bet.  I told them multiple times that this was a coincidence. They do not even reply to me, the support has been ignoring myy emails for more than 1Month


Also i have played only 2 games Dice and Roulette

If you have any doubts or need any more evidence please let me know.

Before anyone believe on this story. Who will bet all in on a roulette game at first bet? Of there are some users then they are rare. Some user are doing multiple account and avail promotion such as cashback while betting both side using 2 accounts. This way, the user can claim the cashback while 100% still holds his original bankroll that go to the winning bet account. His only danger on this method is when the ball goes to zero which is very low chance to occur.

A french roulette game gives 50% refund when ball goes to zero. I believe this is what he use.

This kind of bonus abuse is very popular which the live casino provider usually detect multiple account that oppose bet even on 2 different casino involved that play same live game.


Do you have active promotion when you place your bet?

@Beparanf

Hello,

I understand your point of view and i respect your position.

 However this is not my case.

 Saying "What kind of user does an all-in on his first bet" First it's not true i had been playing dice before.

Second, "A french roulette game gives 50% refund when ball goes to zero. I believe this is what he use." False i didn't used the french roulette i used the VIP Roulette will prove it showing you the bet


"Do you have active promotion when you place your bet?"

No i didn't had any promotions active. The only promotions on stake are Weekly and Monthly.

The weekly is a promotion done every Saturday, your bonus is calculated depending on your week gameplay. So if Stakes belive that my bonus could be illegitimate they can and have time to decrease it significantly.

It's exactly the same for the Monthly,


Their is also the reckback that is indeed an instant bonus however the bonus is so low that it has no sens to even talk about it. Exemple: for 50k bet on the roulette i only earned 30$ of reckback...



I hope i have answered all your questions let me know if any doubt or wan't additional evidence

Hello, Robelo

Every single one of the emails that i have received from Stake their is this message

https://www.talkimg.com/images/2023/09/11/6apvc.png

I don't think i'am allowed to share any information that has been sent to me. I don't wan't to give them any excuse to retain my funds.

The only thing i can share to you about talking to the support is this : https://www.talkimg.com/images/2023/09/11/6aeNj.png

Here you see that they allowed me to connect into my account, so i could do the KYC.

Right after i had done it, they removed the funds from my wallet.

Recap of all the proofs :
-https://www.talkimg.com/images/2023/09/11/6aeNj.png
-https://www.talkimg.com/images/2023/09/11/6aq4G.jpeg
-https://www.talkimg.com/images/2023/09/11/6a0xD.jpeg
-https://www.talkimg.com/images/2023/09/11/6axPf.jpeg

Hello and welcome to the forum Lavafreez. I think that this case of yours should be taken with care not just by them but also you. Since it involves a huge money on your end and you probably can't wait any further with it moving on, so you have to take action and take the community's attention through this thread. First, they have a announcement thread and basically you can ask them through that thread as well for handling this case of yours.

Much better to keep those details confidential as it's written on the disclaimer of the email. But I guess that's it, you have already shared it and everyone has already seen it. I have no idea if this is going to affect the withdrawal since you already were having problems taking it but hope so, this is going to get their attention.

Hello,

First of all thank you ! This community is amazing, you have all been very reactive and took my case seriously and for that i'am very greatful.

I hope my case get solved and that i manage to recover my money. They claim i have broken multiple times their "tos" and that they have "evidences" that suggest it.
Since i played from a restricted juridisction, i have no legal recourses and they abuse it.

I have been sending them proofs and they only seem to accept what suits them best while ignoring the rest of it. Now, every time I send them consistent evidence that strongly contradicts their conclusions, they ignore it and don't even reply...

Again Thank you all

Hello Symphonized.
Thanks for that clarification, I'll take note of this whenever I see someone that has an accusation or complain about their accounts, I won't redirect them to your thread unless it's not really a concern of an accusation and it's more about your service. It's actually great that you've said this and replied on what I have said to clarify things that you guys are also active checking out these threads here.

A rep have noticed your thread and has already forwarded this to the team, you're able to get their attention and for now you have to wait for their response. Hopefully, they'll get back to you and able to address and solve your problem with them.

A very strange situation.
Can any of the players who use Stake.com casino confirm which types of transactions are marked as "refunded" and which as "bonus received"? Why would the winning bet be called a bonus?

Are Stake representatives from this forum invited to this discussion?

hello, kingbj21

You are right i will do this right now.

I edit this just to say that i just made my complain to "askgambler" will let you know if i have any news