Still no solution! BC.game on this forum has been offline for 3 weeks....I just don't get it....he looked willing to solve the situation and then just disappears.....
Has it been solved? BC's representative came back online today to address a situation on the other thread. I can send them another PM [if you haven't already] to remind them to give a follow up about this case if it hadn't cleared
No! He sent me a PM yesterday and said he was told by management the situation was resolved.....but my balance is still zero, and I received no emails at all.....zero sign of things being resolved. I don't know what BC.game is trying to pull here....at the very least their communication is terrible.
How about now? Someone else on other thread [the one I mentioned above] got an update from BC's representative [05 October] and didn't get any development until yesterday [07 October] and everything is solved today. His case is closed. If you haven't, as you've been in PM with them, I think me sending them another PM will a bit redundant, but if you would like me to, I don't mind doing it, to push them about this matter.
No, still not.
BC.game representative came online and sent me a PM "management told me your case is resolved". I said no it's not, I have not received any email or funds credited for the confsicated won bet.
Then he said "your balance is zero cause you already withdrew your funds". But that simply was my own deposit which I withdrew. Has nothing to do with the scam accusation of the confiscated sports winnings.
So right now I am flabbergasted....either they have another massive miscommunication or they want to play stupid and hope I give up. Well, for sure I won't give up. So yes, please send a PM if you want. Thanks.
Dear OP,
This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.
Extremely strange to post this, then go offline for 3 weeks (!!!) and then come back saying "situation is already resolved" when NOTHING has happened in the mean time. And then saying "you already withdrew your funds" assuming then it must be solved, when I withdrew my funds (only my own deposit plus some small casino winnings) 2 weeks BEFORE the scam accusation. So what does that have to do with the case?
It's actually very simple to solve this case. All you need to do is credit me back the confiscated 88mbtc MLB winnings and then this topic will be closed.
But if you don't live up to your promise to "make this right" then everyone should be warned about BCgame's malpractices.
[moderator's note: consecutive posts merged]