Anyway, I appreciate your decision to start the campaign again. I have also seen some small complaints about the campaign and the campaign manager icopress handled all of them very well and managed the customers nicely on your behalf. So before making a new decision, please try to stay a little active and provide better service to the customers. By doing this, the campaign will go much further.
The campaign is managed by the manager, and the community can be managed by the Bets.io team or by a contract with a campaign manager too. It depends but they are basically very separating tasks, so asking the casino representative to stay active only because of a signature campaign is unnecessary.
However, I agree that as a representative of Bets.io, it's better if the person manages this account is more actively, such as with weekly updates, posts about the casino. It's not hard to do and I see it on other casinos too.
About the campaign, it can be managed better by more regular funding to the Escrow address, like one or two weeks before it drains out, the refill can be made. Of course, it depends on a long term marketing plan of Bets.io as well as communication with the campaign manager. Even a very big campaign like ChipM* in the past had delays sometimes.